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    Where do they get the staff from?

    This is a discussion on Where do they get the staff from? within the Sky & Sky+ TV forums, part of the Other Sky help and support category; I have just been talking to some person at Customer Services who sounded as though she came from well to ...

    1. #1
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      Where do they get the staff from?

      I have just been talking to some person at Customer Services who sounded as though she came from well to the Easy of the Mediterranean.

      Her knowledge of English appeared to be rather poor and therefore the quality of her service was less than satisfactory.

      Is it possible to get - or ask to get - an operative who is UK based and understands and speaks the Queen's English adequately?


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    3. #2
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      Re: Where do they get the staff from?

      i have never as far as i know been put through to "foreign" call centers, i have had scotland and leeds.

      but i had quite a nasty experience with sky today myself...

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      Re: Where do they get the staff from?

      May have been one of our friends in the Philipines but you actually stand more chance of talking to someone uk based than anything,

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      Re: Where do they get the staff from?

      My last contact - middle of last week to request a replacement router - was Scottish and she sounded like she was on both Helium and some sort of recreational drug. I had to ask for every sentence to be repeated, and then again, S L O W L Y, but we got there in the end.

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      Re: Where do they get the staff from?

      Regional accents do vary and for 'some' it's harder to understand than others, then again i have a cousin from Birmingham who seems to think sarah is pronounced sarar and drawing is drawring!
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      Re: Where do they get the staff from?

      At the end of the day, why should you moan about accents? You yourself indeed have one and im sure if someone from a different part of the country or world phoned you up, you wouldnt like being told to speak English or more understandable in their accent!!

      You aren't going to get through to a call centre in front of your home with people who speak your accent!! its just the world we're living in, if you can't handle it, then don't phone them xD

     

     

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