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    Problems with Sky TV Viewing

    This is a discussion on Problems with Sky TV Viewing within the Sky / Sky+ / Sky+ HD forums, part of the Joining or leaving Sky category; Some customers may be experiencing problems viewing their SkyTV at the moment. Your Sky Box may be stuck on standby ...

    1. #1
      SkyStatusRSSBot's Avatar
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      Problems with Sky TV Viewing

      Some customers may be experiencing problems viewing their SkyTV at the moment. Your Sky Box may be stuck on standby or you may be unable to view your planner. We are working hard to resolve this issue and will post an update here as soon as we have it.




      More...


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    3. #2
      steelysteph's Avatar
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      Re: Problems with Sky TV Viewing

      I've been having that problem since yesterday.

    4. #3
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      Re: Problems with Sky TV Viewing

      Someone reported this on the Beta EPG forum this morning. They resolved it by power cycling the STB.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #4
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      Re: Problems with Sky TV Viewing

      Quote Originally Posted by Scubbie View Post
      Someone reported this on the Beta EPG forum this morning. They resolved it by power cycling the STB.
      Hi Scubbie. I did that yesterday morning and it worked as expected. However the problem reappeared this morning, a power recycle worked again.

    6. #5
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      Re: Problems with Sky TV Viewing

      Looking on the Sky HD STB forum there appears to be only one post regarding this issue.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #6
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      It is just Sky+ boxes being affected I believe. Started early hours of the morning.

      We found that planner rebuild or a forced software download resolved it.

      Majority of the boxes were staying on for anything up to 5 minutes then going off onto the red light. Some only stayed on the green light for 5 seconds. If box stays on long enough then try a planner rebuild.

    8. #7
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      Re: Problems with Sky TV Viewing

      Quote Originally Posted by Richie Rich View Post
      It is just Sky+ boxes being affected I believe. Started early hours of the morning.

      We found that planner rebuild or a forced software download resolved it.

      Majority of the boxes were staying on for anything up to 5 minutes then going off onto the red light. Some only stayed on the green light for 5 seconds. If box stays on long enough then try a planner rebuild.
      Indeed, I managed to do a rebuild this morning before leaving for work.


     

     

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