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    Not Leaving. Well I was Leaving But.....

    This is a discussion on Not Leaving. Well I was Leaving But..... within the Sky / Sky+ / Sky+ HD forums, part of the Joining or leaving Sky category; Phoned Sky to say cancel my TV package as 71 odd a month is a bit much being recently made ...

    1. #1
      fluke's Avatar
      fluke is offline Sky User Member
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      Not Leaving. Well I was Leaving But.....

      Phoned Sky to say cancel my TV package as 71 odd a month is a bit much being recently made redundant.

      The guy on the other end (Graham) was more than helpful spent 40 mins trying to get me a good a deal as possible, at present I have Max Broadband, the free calls service and Sky + and everything except Sports.

      Ended up with new Sky HD box and fitting for free, 9 months free HD subscription, 15.75 discount for nine months I did not bother with the anytime free calls as we just don't use it, so went for free evening weekend calls and
      all for telling them I wanted to cancel after 11 years.

      I was genuinely going to cancel but the free stuff plus the discount really helps.

      One of my better experiences with Sky Customer Services.


      ==========
      Regards
      Dave


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    3. #2
      jokenball's Avatar
      jokenball is offline Sky User Member
      Exchange: Ballymena (NIBM)
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      Re: Not Leaving. Well I was Leaving But.....

      Well done.

      About 2 years ago I rang to cancel Call Diversion on the phone & the girl asked me what the reason was. I told her I just didn't need it anymore & was cutting my household expenses. Next thing they offered me half price on my TV for a year & a couple of other benefits I can't remember just now.

      I was hoping to get a deal like that again when the year ran out but when I phoned to cancel TV I wasn't offered anything this time. I rarely watch TV so it's not worth me paying full price.

      Sky have brilliant customer service if you get the right person. Another time I rang to cancel my dad's account when he died & some Indian lady said she couldn't cancel the account without his password. I told her I didn't know & she said to guess it lol. I gave his mother's maiden name & a couple of other ones but they were wrong. I asked to be transferred to a manager & she was so embarrassed & apologetic.

      It just depends who you get really.

     

     

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