Sorry if this has been asked before.

My friend is currently undergoing a seperation, her husband has cancelled their Sky subscription and has taken the HD+ box. He has said that he has not transferred his registration to a new address and until he has done so she can't get sky installed and registered under her own name at the existing address.

The dish remains but he has cut the leads off at the walls.

I assume that he is making this up?

Many thanks