New EPG!!!!

[Saturday]

If the faults are serious enough, the roll-out can be halted to allow further changes to be made.

But also to avoid CS being overwhelmed. Any change brings a rise in contract rate. If there are problems causing a relatively small extra increase in contact rate, this can bring about a snowballing effect bringing the whole CS operation down to unacceptable levels.

[Scubbie]

Sorry, that is absolutely true of course.

Since there are several million Sky TV customers who have either the DRX890 or DRX895 (or the W variant) alone, the impact on Sky's call centres would be overwhelming.

I don't know the figures for each model and it is unlikely that I would be able to post them in public anyway, but the impact would be huge.

[lettice]

New epg details on sky website now

Sky+ - Find, discover and control the entertainment you love

Lists when we get it here

http://www.sky.com/mysky/latestnews/...pdate_schedule

Also, the sky+ app will be updated to reflect the changes and a button to turn on and off the Sky+HD box

[Saturday]

It will be interesting to see how well the new epg is received by customers. I think you have to give credit to Sky for leading the way for some while now and I'm sure they know how important it is to get it right.

Personally I find many epgs incredibly annoying. Friends and relations have Virgin which I feel is very poor, a couple of TVs I have have freeview and their epgs are also really poor. Netflix isn't too bad but I took out a trial subscription of Lovefilm (Amazon) and gave up because I found it so useless. With so much choice these things matter.

[Scubbie]

This is the new R009 firmware which is starting to roll out today. I have just updated the table for the firmware versions. I have also posted a list of the new features here:

http://www.skyuser.co.uk/forum/sky-h...y-hd-stbs.html

[joe pineapples]

I hope its not too different, or gives the ability to default load straight into the tv guide (and that this part at least, looks the same). I've only just settled my elderly parents into the current one and they are happy with that. I've always recommended Sky+ as being far more user friendly than any other EPG, especially for those less than tech savvy, and hope I can continue to do so.

[Scubbie]

The development team will be more that aware of the full age range of their TV customers out there.

There will be the initial 'shock' but in time I hope that everyone will like it more.

[dog-man]

As long as they are not pushing recommendations in my face, I won't mind this.

[Annie UK]

As long as they are not pushing recommendations in my face, I won't mind this.

Recommendations will eventually be part of the EPG.

[dog-man]

Recommendations will eventually be part of the EPG.

As long as they are not in your face, so to speak.

If they are pushed at me without me asking / selecting recommendations then that may be the straw that breaks the camel's back as I have been on the verge of cancelling the TV part of my subscription for a long time.
My Children (adults) are moving out this summer as they are buying their own homes, so there would be no reason to put up with forced recommendations!

I can get everything I like to view via the Internet and my wife basically watches terrestrial Television.
My smart TV can get Freeview and Freesat both in HD so we won't be too bad off!