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    F@ST2304 Randomly disconnecting at 2-3am

    This is a discussion on F@ST2304 Randomly disconnecting at 2-3am within the Sky Router forums, part of the Sky Broadband help category; Hi there, I've seen some other people having this issue but none of the fixes have worked for me. For ...

    1. #1
      Kanade's Avatar
      Kanade is offline Sky User Member
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      F@ST2304 Randomly disconnecting at 2-3am

      Hi there,

      I've seen some other people having this issue but none of the fixes have worked for me.
      For about a month now my connection has been randomly dropping at 2-3am, like I am just resetting the router. The power button stays on which means it is not a power supply issue.
      Also there have been threads about people having the issue due to their avast anti virus, I have tried not having this enabled for a few days and it still happens, along with just turning the home security off.
      The @ symbol will stop flashing and stay fully green and then turn off. And turn orange and back to flashing green when back.
      This problem is becoming very annoying as around that time is when I'm active on the internet due to work. Could this still be an issue on my end even though it is happening consistently at this time and no other time in the day?

      I fixed the issue for about a week by turning off my wi-fi on the router.
      Had to turn it back on for a little bit for someone to use during the day, turned it off again and then when it got around to that time it disonnected again.
      And then again this morning.

      These are the logs form the times;

      Aug 19 06:27:10 (none) user.crit kernel: eth3 Link DOWN.
      Aug 19 11:27:20 (none) user.crit kernel: eth3 Link UP 100 mbps full duplex
      Aug 20 05:29:49 (none) user.crit kernel: eth3 Link DOWN.
      Aug 20 13:19:46 (none) user.crit kernel: eth3 Link UP 100 mbps full duplex
      Aug 21 07:57:45 (none) user.crit kernel: eth3 Link DOWN.
      Aug 21 13:09:56 (none) user.crit kernel: eth3 Link UP 100 mbps full duplex
      Aug 22 06:11:04 (none) user.crit kernel: eth3 Link DOWN.
      Aug 22 16:31:01 (none) user.crit kernel: eth3 Link UP 100 mbps full duplex
      Aug 23 06:13:59 (none) user.crit kernel: eth3 Link DOWN.
      Aug 23 12:42:34 (none) user.crit kernel: eth3 Link UP 100 mbps full duplex
      Aug 24 02:27:59 (none) user.crit kernel: Line 0: ADSL link down
      Aug 24 02:27:59 (none) daemon.crit syslog: Clear IP addresses. PPP connection DOWN.
      Aug 24 02:27:59 (none) daemon.crit syslog: Clear IP addresses. Connection DOWN.
      Aug 24 02:28:00 (none) user.crit kernel: Line 0: xDSL G.994 training
      Aug 24 02:28:10 (none) user.crit kernel: Line 0: ADSL G.992 started
      Aug 24 02:28:14 (none) user.crit kernel: Line 0: ADSL G.992 channel analysis
      Aug 24 02:28:21 (none) user.crit kernel: Line 0: ADSL link up, Bearer 0, us=921, ds=7611
      Aug 24 02:28:41 (none) daemon.crit syslog: PPP LCP UP.
      Aug 24 02:28:42 (none) daemon.crit syslog: Received valid IP address from server. Connection UP.

      Today:
      Aug 22 06:11:04 (none) user.crit kernel: eth3 Link DOWN.
      Aug 22 16:31:01 (none) user.crit kernel: eth3 Link UP 100 mbps full duplex
      Aug 23 06:13:59 (none) user.crit kernel: eth3 Link DOWN.
      Aug 23 12:42:34 (none) user.crit kernel: eth3 Link UP 100 mbps full duplex
      Aug 24 02:27:59 (none) user.crit kernel: Line 0: ADSL link down
      Aug 24 02:27:59 (none) daemon.crit syslog: Clear IP addresses. PPP connection DOWN.
      Aug 24 02:27:59 (none) daemon.crit syslog: Clear IP addresses. Connection DOWN.
      Aug 24 02:28:00 (none) user.crit kernel: Line 0: xDSL G.994 training
      Aug 24 02:28:10 (none) user.crit kernel: Line 0: ADSL G.992 started
      Aug 24 02:28:14 (none) user.crit kernel: Line 0: ADSL G.992 channel analysis
      Aug 24 02:28:21 (none) user.crit kernel: Line 0: ADSL link up, Bearer 0, us=921, ds=7611
      Aug 24 02:28:41 (none) daemon.crit syslog: PPP LCP UP.
      Aug 24 02:28:42 (none) daemon.crit syslog: Received valid IP address from server. Connection UP.
      Aug 24 03:14:35 (none) user.crit kernel: eth3 Link DOWN.
      Aug 24 07:24:59 (none) user.crit kernel: eth3 Link UP 100 mbps full duplex
      Aug 25 02:12:38 (none) user.crit kernel: Line 0: ADSL link down
      Aug 25 02:12:38 (none) user.crit kernel: Line 0: xDSL G.994 training
      Aug 25 02:12:38 (none) daemon.crit syslog: Clear IP addresses. PPP connection DOWN.
      Aug 25 02:12:38 (none) daemon.crit syslog: Clear IP addresses. Connection DOWN.
      Aug 25 02:12:48 (none) user.crit kernel: Line 0: ADSL G.992 started
      Aug 25 02:12:49 (none) user.crit kernel: Line 0: ADSL link down
      Aug 25 02:12:54 (none) user.crit kernel: Line 0: xDSL G.994 training
      Aug 25 02:13:04 (none) user.crit kernel: Line 0: ADSL G.992 started
      Aug 25 02:13:08 (none) user.crit kernel: Line 0: ADSL G.992 channel analysis
      Aug 25 02:13:15 (none) user.crit kernel: Line 0: ADSL link up, Bearer 0, us=853, ds=7082
      Aug 25 02:13:41 (none) daemon.crit syslog: PPP LCP UP.
      Aug 25 02:13:42 (none) daemon.crit syslog: Received valid IP address from server. Connection UP.

      Could this just be a fault in the router and I need a new one?

      Thanks.


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: F@ST2304 Randomly disconnecting at 2-3am

      My first thoughts are that either the PSU or the router could be starting to fail.

      Do you have a friend or relative who happens to also be on Sky or have a spare Sky router for you to try?

      My first thing would be to try to use an alternative router. If that works perfectly, then swap back in your own and give Sky a friendly call.

      The current router (SR102) and the previous one (SR101) can take an hour to connect after another router has been connected to your connection. I mention this in case you borrow one of these.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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