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    Broadband Username and Password help

    This is a discussion on Broadband Username and Password help within the Sky Router forums, part of the Sky Broadband help category; Hi there.My Sagem router has finally given up the ghost and died. Decided to buy a different router to use ...

    1. #1
      Teamboy's Avatar
      Teamboy is offline Sky User Member
      Exchange: 0191
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
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      Unhappy Broadband Username and Password help

      Hi there.My Sagem router has finally given up the ghost and died. Decided to buy a different router to use (On Networks N300RM WiFi Router Modem). Spoke with Sky (as helpful as ever!!) and said Google it so here I am. I'm not buying a Sky router or being held to ransom by Sky.I have tried using the password user generator website using the MAC address of the router on the bottom of the router and the wifi key also on the bottom. When I put these into the new router it just doesn't connect. I have also changed setting on the router to use the MAC address, SSID, wifi key. Basically the new router thinks its a Sky router (poor thing).The username I get is the MACaddress@skydsl and the password is a 15 character alphanumeric one. I've read somewhere that it should be 10 characters. Is that correct?So where do I go from here. Any help greatly welcomed as been without internet for over 5 days and its killing us. Using my iPhone in tethered mode at the moment.Thanks.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
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      Re: Broadband Username and Password help

      Put the LAN mac address and default wireless key into here -
      Sky BB Pasword Calculator

      and check the result you get by doing the same here-
      https://www.cm9.net/skypass/

      If both are the same then its correct.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      Teamboy's Avatar
      Teamboy is offline Sky User Member
      Exchange: 0191
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Nov 2013
      Posts
      3
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      Re: Broadband Username and Password help

      Thanks Isitme. Tried the link and both are the same. Now the next question is what else can I try. Thanks.

    5. #4
      Teamboy's Avatar
      Teamboy is offline Sky User Member
      Exchange: 0191
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Nov 2013
      Posts
      3
      Thanks
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      Thanked 0 Times in 0 Posts

      Re: Broadband Username and Password help

      Hi everyone. Broadband is working now. Rang Sky and it seems there was a fault on the line which coincidentally happened the same time I was complaining about Sky routers. Just goes to show you, doesn't it.

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,256
      Thanks
      65
      Thanked 1,655 Times in 1,616 Posts

      Re: Broadband Username and Password help

      Irrelevant post as user has connected.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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