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    Router Problems

    This is a discussion on Router Problems within the Sky Router forums, part of the Sky Broadband help category; Hi hope someone can help. Sky say we are getting 12meg at our router but from yesterday we are only ...

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      GAZZA3442's Avatar
      GAZZA3442 is offline Sky User Member
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      Router Problems

      Hi hope someone can help. Sky say we are getting 12meg at our router but from yesterday we are only getting a max of 1meg at devices, sometimes a lot less. sky are gonna send another router to replace our one which was new in january. we have hard wired a laptop and the speed is still the same. I'm not sure if a new router is gonna help. If anyone has any ideas or the same problem I'd be interested to know ,many thanks Gary


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Router Problems

      Post your stats from your normal position and then from the Test socket. Use only the ADSL cable supplied by Sky to connect your router to the filter which should be plugged directly into the phone socket.
      How to get your Sky Router statistics
      How to test your ADSL in the Master Test Socket

      If you do not have a Test socket, unplug everything you have plugged into the phone sockets and plug the router into the Master socket, again using only the cable supplied by Sky. Post your stats from there.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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