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    Sold my Sky 2504n, buyer says it doesn't work..

    This is a discussion on Sold my Sky 2504n, buyer says it doesn't work.. within the Sky Router forums, part of the Sky Broadband help category; Hi all, I sold my 2504n router on fleebay to someone and he's claiming it doesn't work. Could this be ...

    1. #1
      bakk's Avatar
      bakk is offline Sky User Member
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      Sold my Sky 2504n, buyer says it doesn't work..

      Hi all,

      I sold my 2504n router on fleebay to someone and he's claiming it doesn't work. Could this be an issue with login credentials and if so, what do you suggest could sort this out? All I've been told is it doesn't work and sky cs are telling him it's broken. I wanted to see what the knowledgeable folks on here suggested before refunding.

      Thanks in advance for any help!


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sold my Sky 2504n, buyer says it doesn't work..

      What router are you using? If it is your own router what credentials are you using?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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    4. #3
      bakk's Avatar
      bakk is offline Sky User Member
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      Re: Sold my Sky 2504n, buyer says it doesn't work..

      Hey up. I upgraded to sky fibre and am using the new equipment sky sent me.

    5. #4
      Isitme's Avatar
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      Re: Sold my Sky 2504n, buyer says it doesn't work..

      Then there is no reason why the router should not have connected, provided the user has an active Sky ADSL line. I hope you took a record of the routers details, MAC address, default wireless key etc., just in case the wrong one is returned. You might also check with the buyer that he is using the PSU you supplied with it and not one of his own.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      bakk's Avatar
      bakk is offline Sky User Member
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      Re: Sold my Sky 2504n, buyer says it doesn't work..

      Thanks for the info. I've asked the buyer a few more questions to see what the problem could be. I'm sure I have the router details (..somewhere ).

    7. #6
      bakk's Avatar
      bakk is offline Sky User Member
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      Re: Sold my Sky 2504n, buyer says it doesn't work..

      The buyer is saying he's using the supplied psu, he has an active sky adsl account and that the wireless and dsl lights are not staying on. Does this sound like a fault? Is there anything else I could suggest?

    8. #7
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      Re: Sold my Sky 2504n, buyer says it doesn't work..

      What did he buy the router off you?

      If it is because the old router was exhibiting the same issues, then perhaps his line is what should be looked at.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    9. #8
      bakk's Avatar
      bakk is offline Sky User Member
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      Re: Sold my Sky 2504n, buyer says it doesn't work..

      He says he's had a BTO engineer out and that the line's ok.

      - - - Updated - - -

      I find it a bit odd he says he works for sky, but that he'd buy a router off ebay.

    10. #9
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      Re: Sold my Sky 2504n, buyer says it doesn't work..

      Perhaps he could swap the PSU with his existing router. If this is the problem then Sky should be able to supply a replacement FOC.

      Failing this, then sadly he will have to return the router to you.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    11. #10
      bakk's Avatar
      bakk is offline Sky User Member
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      Re: Sold my Sky 2504n, buyer says it doesn't work..

      I've ended up refunding the guy. No point in him sending it back to me as it's not worth much and if it really is broken I'd lose even more on the sale in refunding the return cost. I shall never sell a router on ebay again.

     

     

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