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    Sagem router not connecting to internet

    This is a discussion on Sagem router not connecting to internet within the Sky Router forums, part of the Sky Broadband help category; Hi All Forum Noob here so sorry if posted in wrong section! I have a Sagem Router which has been ...

    1. #1
      el_corto's Avatar
      el_corto is offline Sky User Member
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      Unhappy Sagem router not connecting to internet

      Hi All

      Forum Noob here so sorry if posted in wrong section!

      I have a Sagem Router which has been working fine, up until yesterday when I had a family member round who was mucking around with it and then when I woke up in the morning - BAM! No internet connection for any of my devices!

      All the lights on the front are green so know its connected to sky fine but when trying to via a laptop, it just sits there hanging and notification bar it just says 'No Internet Connection'

      Now the easiest way to fix this would be by resetting it via the back of the router, but I guess when moving house or maybe getting kicked or something, the reset button has been pushed in and now can't be used so thats out the question. If I try and access it via '192.168.0.1' it again just sits there hanging and won't do anything expect tell me there is no connection.

      Well, I need some help here - I've tried every device I can in the house; Laptops, Smart Phones, Consoles, Nothing

      There must be a way to access the router, but does anyone know how?

      Any Help will be Great, Thanks el_corto


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Sagem router not connecting to internet

      Check the wiring between the router and the telephone socket.

      Is the ADSL lead plugged correctly into the Microfilter?

      Is the LED illuminating the '@' symbol?

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sagem router not connecting to internet

      Now the easiest way to fix this would be by resetting it via the back of the router, but I guess when moving house or maybe getting kicked or something, the reset button has been pushed in and now can't be used
      No it hasn't. it is meant to be that way so you don't press it by accident. Push a strong pin or a biro point into the hole and hold it there for about 10 secs or until the tick light flashes.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      el_corto's Avatar
      el_corto is offline Sky User Member
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      Re: Sagem router not connecting to internet

      Managed to fix it, had a friend come over who found that DHCP wasn't active on the router and fixed and now back up and running


      Quote Originally Posted by Isitme View Post
      No it hasn't. it is meant to be that way so you don't press it by accident. Push a strong pin or a biro point into the hole and hold it there for about 10 secs or until the tick light flashes.
      And no, it is actually broken as if you put anything in there it goes all the way through - I know its about cm inside the box and not sitting on the outside. Not that much of a noob :P

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Sagem router not connecting to internet

      And no, it is actually broken as if you put anything in there it goes all the way through
      Looks like someone has been a bit heavy handed when pressing the button previously.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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