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    Faults on line

    This is a discussion on Faults on line within the Sky Router forums, part of the Sky Broadband help category; Hi I wonder if anyone can help? I am experiencing very slow broadband speeds (342kph).When I queried this with Sky ...

    1. #1
      sergio33's Avatar
      sergio33 is offline Sky User Member
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      Faults on line

      Hi I wonder if anyone can help? I am experiencing very slow broadband speeds (342kph).When I queried this with Sky I have been advised that I have numerous faults on my domestic line. They advised that the most likely cause was the 4metre distance between my router and my main telephone socket. NB I have micro filter on this.

      Is this a common problem and will I need to move either the router of telephone socket to resolve this issue. Grateful for any feedback that may help.

      Thanks

      Sergio


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    3. #2
      Scubbie's Avatar
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      Re: Faults on line

      Could you post the connection stats from your router please?

      How to get your router statistics

      Also could you post them from the Test Socket as well. When using the test socket, please just use a microfilter and the short grey ADSL lead supplied with the router.

      Very often extensions do cause issues with connection speeds. Another potential issue is Sky BB Connect. The stats will show which, if either, is the cause of your problem.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
      sergio33's Avatar
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      Re: Faults on line

      Hi Scubbie

      As advised please see my router stats below. I am struggling with how to get results from the test socket using the short ADSL lead as I cannot then link the ADSL lead to my Desktop!

      Router Statistics

      System Up Time: 2:10:29
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 19026 23307 0 4079323 20160009 2:09:05
      LAN Up 28376 23578 0 23076971 5162498 2:10:29
      WLAN Up 0 0 0 0 0 2:10:10

      ADSL Link Downstream Upstream
      Connection Speed 298 kbps 477 kbps
      Line Attenuation 55.5 dB 35.1 dB
      Noise Margin 14.8 dB 13.0 dB


      Sergio
      Last edited by Scubbie; 01-02-12 at 10:07 PM. Reason: Reformatted stats to make it easier to read

    5. #4
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      Re: Faults on line

      As they currently are, you definitely have an issue. However there is good evidence on this forum, and many others, supporting the case for using the master socket and no extensions. It would be useful to confirm or deny this in your case.

      Do you have access to a suitable length of Ethernet cable or perhaps have a mobile phone that has WiFi?

      It is only the Connection Speed, Line Attenuation & Noise Margin which are required at the moment.

      Also could you please ensure that it is laid out a little easier please? Both the Sagem 2304n & Sagem 2504N need a little tinkering to get them to read nicely.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    6. #5
      sergio33's Avatar
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      Re: Faults on line

      Hi again Scubbie and thanks for your patience.

      I propose to use my wireless laptop to get the test reading and will get back to you

      Sergio

    7. #6
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      Re: Faults on line

      Hi Scubbie

      Results from the test socket as follows. Apologies if the format is still messy

      Connection Speed 1184 kbps 604 kbps Line Attenuation 55.5 dB 34.8 dB Noise Margin 14.4 dB 13.0 dB
      Cheers

      Sergio

    8. #7
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      Re: Faults on line

      Old connection:
      Connection Speed 298 kbps 477 kbps
      Line Attenuation 55.5 dB 35.1 dB
      Noise Margin 14.8 dB 13.0 dB
      Plugged into test socket:
      Connection Speed 1184 kbps 604 kbps
      Line Attenuation 55.5 dB 34.8 dB
      Noise Margin 14.4 dB 13.0 dB
      The connection speeds have both increased, with no change in the Line Attenuation for the downstream, but some in the upstream. The Noise Margin has changed a little for the down stream.

      This confirms that your extension is holding you back. What we can't see is if there are any errors on the line. The person at Sky would have seen this.

      My suggestion would be to look at moving your router nearer to the Master Socket, consider fitting a filtered faceplate if you have any hard wired extensions, and then call Sky again and ask someone to reconfigure your line, explaining that "you have made significant improvement to your home wiring".

      Please be aware that not everyone at Sky has suitable access to the correct systems. This means that you may need to make two or three calls to get to someone who can help. Don't let them restart DLM, but do ask them to manually configure it.

      Looking at your Line Attenuation, it may also be beneficial to ask them to put you on "G.DMT". This is actually ADSL1. You are currently on ADSL2+, which confirms that you are on Sky Broadband Unlimited. In some cases, where a telephone line is long, people can often get a better connection speed on ADSL1 than ADSL2 or ADSL2+.

      Look at suitable options for connecting your desktop to the router in the new location. Some common options include:
      • Longer Ethernet cable
      • Pair of HomePlugs
      • WiFi dongle

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    9. #8
      sergio33's Avatar
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      Re: Faults on line

      Good Morning

      Thanks for the help and advice. It's disappointing Sky themselves did not take as much trouble to understand the issues.

      Regards

      Sergio

     

     

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