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    Returning faulty routers

    This is a discussion on Returning faulty routers within the Sky Router forums, part of the Sky Broadband help category; Just a quick heads up folks, I commented the other day about how I hadn't returned my old Sky router ...

    1. #1
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      Returning faulty routers

      Just a quick heads up folks,

      I commented the other day about how I hadn't returned my old Sky router which had failed. Sky hadn't included an envelope & return address label for me to do so, and this would have helped.

      Well in today's post an envelope arrived with a plastic bag and address label with a letter asking me to return the Netgear Router with the original PSU.

      This I have now done.

      So if you still have any of those faulty Sagems which were sent out during the problem period, and you have not sold them on eBay, then I guess you may wish to return them to Sky as well in due course.

      From personal experience I would recommend putting in a short note with the router to explain the problem that you experienced. This can help the technician who is charged with fixing the router but isn't asked for in the letter.

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    3. #2
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      Re: Returning faulty routers

      I'd just add that it's important to get a "Proof of Posting" just to cover yourself.

    4. #3
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      Re: Returning faulty routers

      I got a letter and a return bag from Sky, more than two years after I had sent the faulty one back using the bag sent with the replacement.. The original router I got failed after about a month, the replacement is still going strong.

      TomD


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    5. #4
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      Re: Returning faulty routers

      When the "psu" went on my old sagem last year
      they just put an order in for a new one
      and credited my account the cost
      and told me to bin the old one when it came

      Its still sitting here though if they ever want it
      it was crap

    6. #5
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      Re: Returning faulty routers

      I had one of those today to return a router. I had to call up the broadband crew over the weekend for help as I changed over the router. I had my Sagem up and running with no problem, but changed it over for my D-Link (not the new ones that are available now) but it would not connect.

      So I called up for help, and they could not find out why while I was on the phone, so I connected my Sagem backup and no problems.

      After an hour of coming off the phone, I tried the D-link again, guess what? It worked and still going strong.

      So now there is no point me sending it back because it is working like a charm.

      I'll will keep the Sagem for a spare...

      Will Sky be expecting it back???

    7. #6
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      Re: Returning faulty routers

      Will Sky be expecting it back???
      Yes, but I am pretty sure that more are sold on eBay than returned to Sky. I am surprised they did not charge for the replacement routers until the faulty ones were returned. It must have cost them thousands of pounds over the years, poor business practise in my opinion..

      TomD


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    8. #7
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      Re: Returning faulty routers

      Quote Originally Posted by Cyber View Post
      I'll will keep the Sagem for a spare...

      Will Sky be expecting it back???
      I think the nice thing to do would be to return the older router and keep the newer one since Sky has asked for it back. I had been keeping the Sky Netgear router for backup purposes, but it will be on it's way back as soon as I can get it to a Post Office.

      I guess that someone has tracked down a database with all the names & addresses of those who had received replacement routers over the last few months.

      I would trust that by returning the old Netgear router, I will not be charged for the Sagem 2304n in retrospect. I would trust that this thread would also serve to let those who have been selling their faulty routers on places like eBay that Sky hasn't forgotten them.

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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #8
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      Re: Returning faulty routers

      Quote Originally Posted by Isitme View Post
      Yes, but I am pretty sure that more are sold on eBay than returned to Sky. I am surprised they did not charge for the replacement routers until the faulty ones were returned. It must have cost them thousands of pounds over the years, poor business practise in my opinion..
      Agreed. To me it would be dishonest to pass on a router this way.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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