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router has no dns or ip address
This is a discussion on router has no dns or ip address within the Sky Router forums, part of the Sky Broadband help category; I've been with sky for about a month, not a single issue. Suddenly I have no internet. In Its status ...
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About LinkBacks- 26-06-11, 11:37 AM #1
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router has no dns or ip address I've been with sky for about a month, not a single issue.
Suddenly I have no internet.
In Its status it says..
Modem status: connected
Speed: 7007 kbps
ADSL port..
Ip address: blank
Network type: MER/PPPoA
Ip mask: blank
Gateway: blank
Dns server: blank
If I do a test I get..
Report status 2
dsl line is OK
No Ip address received from dhcp.
Pretty clear what the Issue Is, but how do I fix it?
Have done a full reset holding the small button, checked the line etc.
Been like it for hours now.
Thought I'd try here before calling sky.
Thanks!
Advertisement- 26-06-11, 01:14 PM #2
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Re: router has no dns or ip address
You have a solid amber '@' light on the router?
- 26-06-11, 01:33 PM #3
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Exchange: 01424Broadband ISP: Sky Max/UnlimitedRouter: Sagem F@ST 2504Sky TV: Sky Basic
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Re: router has no dns or ip address
Solid red light.
Good news, it turns out our exchange is down and BT Openreach are working on it. Hopefully it will be back soon!
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