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    router has no dns or ip address

    This is a discussion on router has no dns or ip address within the Sky Router forums, part of the Sky Broadband help category; I've been with sky for about a month, not a single issue. Suddenly I have no internet. In Its status ...

    1. #1
      CreepyD's Avatar
      CreepyD is offline Sky User Member
      Exchange: 01424
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
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      Unhappy router has no dns or ip address

      I've been with sky for about a month, not a single issue.
      Suddenly I have no internet.
      In Its status it says..
      Modem status: connected
      Speed: 7007 kbps

      ADSL port..
      Ip address: blank
      Network type: MER/PPPoA
      Ip mask: blank
      Gateway: blank
      Dns server: blank

      If I do a test I get..
      Report status 2
      dsl line is OK
      No Ip address received from dhcp.

      Pretty clear what the Issue Is, but how do I fix it?
      Have done a full reset holding the small button, checked the line etc.
      Been like it for hours now.

      Thought I'd try here before calling sky.
      Thanks!


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    3. #2
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
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      Re: router has no dns or ip address

      You have a solid amber '@' light on the router?

    4. #3
      CreepyD's Avatar
      CreepyD is offline Sky User Member
      Exchange: 01424
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Jun 2011
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: router has no dns or ip address

      Solid red light.
      Good news, it turns out our exchange is down and BT Openreach are working on it. Hopefully it will be back soon!

     

     

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