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    Internet Drops When Near Router??

    This is a discussion on Internet Drops When Near Router?? within the Sky Router forums, part of the Sky Broadband help category; I have the D Link router and ever since it was installed last September, I have been unable to go ...

    1. #1
      mattsonthebeach's Avatar
      mattsonthebeach is offline Sky User Member
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      Unhappy Internet Drops When Near Router??

      I have the D Link router and ever since it was installed last September, I have been unable to go near the router and keep the internet connection alive. I am really frustrated by this as the only socket in my flat is in the bedroom and next to the bed. So this means I am unable to use my laptop or mobile for wireless internet browsing in the bedroom.

      I am already connected into the master/test socket and that has made no difference. The wireless connection still works but the internet drops as soon as anyone goes within a metre or so of the router.

      I rang Sky on Saturday, who went through all the tests, even though I explained I had tried everything beforehand. The person was unable to diagnose the fault and it was supposedly escalated to the next level and I would receive a phone call within 72 hours, unsurprisingly I'm still waiting!

      I just wondered, if anyone else had come across this before? I've searched this site and others but it seems I am alone in this bizarre happening. If anyone has any suggestions on what might be the problem then I would be very grateful if you could let me know.

      TIA

      Matt


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    3. #2
      Sky eService Team's Avatar
      Sky eService Team is offline Sky Team
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      Re: Internet Drops When Near Router??

      Hi mattsonthebeach,

      Sorry to read about the connection issues you are having with your router. Unfortunately the 2nd tier department are experiencing high workloads levels at the moment but are working hard to get through these.

      If your fault has been raised then that department will get back to you. i apologise for inconvenience this may cause.

      Sky eService Team
      Sky eService Team

      Sky Help Centre http://www.sky.com/help
      My Sky and Sky iD https://mysky.sky.com

    4. #3
      AndyJG's Avatar
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      Re: Internet Drops When Near Router??

      What happens to the lights on the router when this happens and what does the phone do?

      Andy

    5. #4
      mattsonthebeach's Avatar
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      Re: Internet Drops When Near Router??

      The internet light drops out. All other lights stay on. I think it must be the BT socket as I've now got a longer cable to isolate the router out of the equation.

      The socket was already in the flat when I moved in, it's got the removable faceplate but seems to have been there for quite some time. I have looked at the back of the master socket and there are 2 wires connected and the rest still sheathed.

      I had to pay BT to connect a phone line when getting broadband installed, they did a trace and found that there was already a line in the flat. (I didn't have a clue as it's a furnished rented flat and it was behind the bed!) So if they have been paid to install a brand new line and they didn't so if the socket turns out to be faulty do they replace it FOC or am I still liable even though they didn't do it correctly in the first place?

      And I'm STILL waiting for a phone call from Sky!!! Good to see their customer service is as first class as ever!

    6. #5
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      Re: Internet Drops When Near Router??

      Could you post some photos of the socket & wiring?

      Some members might be able to offer specific advice as to whether this is likely to be the problem & perhaps something that you can do to fix the problem yourself.

      As for CST calling back, I guess that they are still having problems catching up with the backlog of calls caused by the Sagem 2304n saga. Prior to this they were available on the same day.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    7. #6
      mattsonthebeach's Avatar
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      Re: Internet Drops When Near Router??











      I've also taken pics of the junction box...







      Hope that's enough pics for you, if you need anything further then please ask me

    8. #7
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      Re: Internet Drops When Near Router??

      So basically as soon as you go near the socket(touch it?) the BB drops off? & you have tested with an extension from the test socket & again if you go near the socket the BB drops? Is there any crackling on the line when you go near the socket?
      run-IT-direct, For all your networking, ADSL & telecom requirements.

    9. #8
      mattsonthebeach's Avatar
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      Re: Internet Drops When Near Router??

      You don't even need to touch it, anywhere within a metre or so and it drops out. The telephone also drops connection. It is only being used in the test socket because the connection was even worse when in standard socket

    10. #9
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      Re: Internet Drops When Near Router??

      Do you have another ADSL cable you could try? The one from the Sky digibox would do if yu have one. Plug it straight into the Test socket, it will not require a filter. See if the problem persists.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
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      Re: Internet Drops When Near Router??

      Yeah, I've tried using different cables, both with and without micro filters but its still the same outcome

     

     
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