Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 15 of 15

    Why can i not get into this page !!

    This is a discussion on Why can i not get into this page !! within the Sky Router forums, part of the Sky Broadband help category; Originally Posted by shaqster Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Authorised User>tracert theice.com Tracing ...

    1. #11
      chris6273's Avatar
      chris6273 is offline Sky User Member
      Exchange: Nether Stowey (WWNETH)
      Broadband ISP: BT Option 3 (BT Unlimited)
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ & Movies
      Join Date
      Aug 2010
      Location
      Nether Stowey, Somerset
      Posts
      72
      Thanks
      2
      Thanked 5 Times in 4 Posts

      Re: Why can i not get into this page !!

      Quote Originally Posted by shaqster View Post
      Microsoft Windows XP [Version 5.1.2600]
      (C) Copyright 1985-2001 Microsoft Corp.

      C:\Documents and Settings\Authorised User>tracert theice.com

      Tracing route to theice.com [63.247.112.10]
      over a maximum of 30 hops:

      1 1 ms 2 ms 1 ms 192.168.0.1
      2 615 ms 187 ms 582 ms 5ac987be.bb.sky.com [90.201.135.190]
      3 351 ms 88 ms 245 ms 10.245.143.1
      4 602 ms 462 ms 595 ms te0-6-0-7.er11.enslo.ov.easynet.net [89.200.135.
      I thought I'd point out that your ping is huge to your first hop.

      Maybe that is tied with your problem?

      Have you tried to go into CMD and type 'ipconfig /flushdns'?

      Also, have you tried to reset your router?


      Here is a tracert from my BT connection if it helps:

      Tracing route to theice.com [63.247.112.10]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms core1-r-0-0-2.evans6273.homeip.net [10.5.15.253]
      2 <1 ms <1 ms <1 ms core1-r-0-0-1.evans6273.homeip.net [10.5.14.254]
      3 13 ms 13 ms 13 ms 217.47.206.58
      4 13 ms 13 ms 13 ms 217.47.72.161
      5 20 ms 19 ms 20 ms 213.1.69.126
      6 19 ms 20 ms 20 ms 213.120.179.22
      7 23 ms 20 ms 20 ms 213.120.179.178
      8 28 ms 26 ms 27 ms 109.159.251.103
      9 28 ms 27 ms 28 ms core1-te0-12-0-6.ealing.ukcore.bt.net [109.159.2
      51.5]
      10 27 ms 26 ms 27 ms transit1-xe0-0-0.ealing.ukcore.bt.net [62.6.200.
      106]
      11 27 ms 70 ms 27 ms t2c3-xe-10-1-0.uk-eal.eu.bt.net [166.49.168.5]
      12 28 ms 26 ms 27 ms t2c1-ge7-1.uk-glo.eu.bt.net [166.49.237.25]
      13 117 ms 117 ms 117 ms t2c1-p5-0-0.us-ash.eu.bt.net [166.49.164.65]
      14 107 ms 107 ms 107 ms 166-49-151-130.eu.bt.net [166.49.151.130]
      15 126 ms 126 ms 126 ms cer-edge-12.inet.qwest.net [205.171.139.66]
      16 126 ms 212 ms 139 ms 65.113.85.206
      17 127 ms 127 ms 127 ms 63.247.127.193
      18 * * * Request timed out.
      19 139 ms 138 ms 138 ms theice.com [63.247.112.10]

      Trace complete.
      BT Unlimited Up to 20Mb: 21CN (IFTN - Infineon Chipset on a Huawei MSAN)
      _

      _____________ Downstream Upstream
      Connection Speed 24276 kbps 1211 kbps
      Line Attenuation 16.5 db 6.4 db
      Noise Margin 1.1 db 6.3 db


    2. Advertisement
    3. #12
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: Why can i not get into this page !!

      Quote Originally Posted by steve50 View Post
      Why is it not his case i see he hasn`t stated what his ip address starts with,check your ip add and if it starts with 2 keep rebooting the router until you pick up one that starts with 9
      Refer to post number 5 for this. A mod confirmed the Ip address. They can see the ip address of every post made.

    4. #13
      shaqster's Avatar
      shaqster is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Jun 2011
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why can i not get into this page !!

      Many thanks firstly on everyone trying to help.
      My IP address does begin with a 9 and i have reboored the router numerous times.
      Got the IT guy from work to access my computer remotely earlier. He spent over an hour on it and came to the conclusion that there is nothing wrong with my PC or settings.
      He also did a ping test direct from the router to the ICE website.

      The results were.

      PING 63.247.112.4 (63.247.112.4): 56 data bytes



      --- 63.247.112.4 ping statistics ---

      4 packets transmitted, 0 packets received, 100% packet loss

      Also same result came from the route trace so his conclusion was that sky broadband is the problem.
      Have called the SKY guys back and awaiting their response.
      At a total loss and confusion as to why this is happening.
      My IT guy said that a few months ago he encountered a similar problem where BT users couldnt access the company trading platform, lasted a couple of days and then eventually BT fixed it.
      So overall at a loss still !!!!

    5. #14
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: Why can i not get into this page !!

      Try leaving your router off overnight. Hopefully will get a new ip address in the morning. It may make a difference.

    6. #15
      shaqster's Avatar
      shaqster is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Jun 2011
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why can i not get into this page !!

      I will try that and let you know how it goes !!

     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION