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Why can i not get into this page !!
This is a discussion on Why can i not get into this page !! within the Sky Router forums, part of the Sky Broadband help category; Originally Posted by shaqster Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Authorised User>tracert theice.com Tracing ...
- 21-06-11, 05:31 PM #11
Re: Why can i not get into this page !!
I thought I'd point out that your ping is huge to your first hop.
Maybe that is tied with your problem?
Have you tried to go into CMD and type 'ipconfig /flushdns'?
Also, have you tried to reset your router?
Here is a tracert from my BT connection if it helps:
Tracing route to theice.com [63.247.112.10]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms core1-r-0-0-2.evans6273.homeip.net [10.5.15.253]
2 <1 ms <1 ms <1 ms core1-r-0-0-1.evans6273.homeip.net [10.5.14.254]
3 13 ms 13 ms 13 ms 217.47.206.58
4 13 ms 13 ms 13 ms 217.47.72.161
5 20 ms 19 ms 20 ms 213.1.69.126
6 19 ms 20 ms 20 ms 213.120.179.22
7 23 ms 20 ms 20 ms 213.120.179.178
8 28 ms 26 ms 27 ms 109.159.251.103
9 28 ms 27 ms 28 ms core1-te0-12-0-6.ealing.ukcore.bt.net [109.159.2
51.5]
10 27 ms 26 ms 27 ms transit1-xe0-0-0.ealing.ukcore.bt.net [62.6.200.
106]
11 27 ms 70 ms 27 ms t2c3-xe-10-1-0.uk-eal.eu.bt.net [166.49.168.5]
12 28 ms 26 ms 27 ms t2c1-ge7-1.uk-glo.eu.bt.net [166.49.237.25]
13 117 ms 117 ms 117 ms t2c1-p5-0-0.us-ash.eu.bt.net [166.49.164.65]
14 107 ms 107 ms 107 ms 166-49-151-130.eu.bt.net [166.49.151.130]
15 126 ms 126 ms 126 ms cer-edge-12.inet.qwest.net [205.171.139.66]
16 126 ms 212 ms 139 ms 65.113.85.206
17 127 ms 127 ms 127 ms 63.247.127.193
18 * * * Request timed out.
19 139 ms 138 ms 138 ms theice.com [63.247.112.10]
Trace complete.BT Unlimited Up to 20Mb: 21CN (IFTN - Infineon Chipset on a Huawei MSAN)
_
_____________ Downstream Upstream
Connection Speed 24276 kbps 1211 kbps
Line Attenuation 16.5 db 6.4 db
Noise Margin 1.1 db 6.3 db
Advertisement- 21-06-11, 07:07 PM #12
- 21-06-11, 07:23 PM #13
Re: Why can i not get into this page !!
Many thanks firstly on everyone trying to help.
My IP address does begin with a 9 and i have reboored the router numerous times.
Got the IT guy from work to access my computer remotely earlier. He spent over an hour on it and came to the conclusion that there is nothing wrong with my PC or settings.
He also did a ping test direct from the router to the ICE website.
The results were.
PING 63.247.112.4 (63.247.112.4): 56 data bytes
--- 63.247.112.4 ping statistics ---
4 packets transmitted, 0 packets received, 100% packet loss
Also same result came from the route trace so his conclusion was that sky broadband is the problem.
Have called the SKY guys back and awaiting their response.
At a total loss and confusion as to why this is happening.
My IT guy said that a few months ago he encountered a similar problem where BT users couldnt access the company trading platform, lasted a couple of days and then eventually BT fixed it.
So overall at a loss still !!!!
- 21-06-11, 07:40 PM #14
Re: Why can i not get into this page !!
Try leaving your router off overnight. Hopefully will get a new ip address in the morning. It may make a difference.
- 21-06-11, 07:55 PM #15
Re: Why can i not get into this page !!
I will try that and let you know how it goes !!