Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 9 of 9
    Like Tree1Likes
    • 1 Post By Scubbie

    My router dropped on the floor!!!....

    This is a discussion on My router dropped on the floor!!!.... within the Sky Router forums, part of the Sky Broadband help category; ...(about a two foot drop from desk to floor) and now I have no "Internet light" on my router, even ...

    1. #1
      mcphailan's Avatar
      mcphailan is offline Senior Member
      Exchange: South Harrow
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+HD box
      Join Date
      Nov 2009
      Location
      Harrow
      Posts
      156
      Thanks
      32
      Thanked 1 Time in 1 Post

      My router dropped on the floor!!!....

      ...(about a two foot drop from desk to floor) and now I have no "Internet light" on my router, even when I connect the telephone cable directly to the Test socket of the master socket.

      I am a bit surprised, as the router looks very sturdy, but is it feasible that such a knock could have broken this particular function?


    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,201
      Thanks
      844
      Thanked 2,223 Times in 2,092 Posts

      Re: My router dropped on the floor!!!....

      If you can, swap the ADSL lead to see if this has been pulled.

      Also try another router to see if it can get a signal (not worried about logging in, just proving connection is still Ok).

      Then give a friendly call to Sky and ask if they can replace the router for you.

      Anything can break if it lands wrongly. With the replacement router, you may wish to look at stopping it from falling off. A small wad of Blue Tac might be worth looking into.
      mcphailan likes this.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. The Following User Says Thank You to Scubbie For This Useful Post:

      mcphailan (03-06-11)

    5. #3
      mcphailan's Avatar
      mcphailan is offline Senior Member
      Exchange: South Harrow
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+HD box
      Join Date
      Nov 2009
      Location
      Harrow
      Posts
      156
      Thanks
      32
      Thanked 1 Time in 1 Post

      Re: My router dropped on the floor!!!....

      Thanks Scubbie, I wondered about the grey cable, but also tried connecting with a very short telephone/modem cable (I think used for dial-up yonks ago) and still no joy....or does it have to be an "ADSL lead" for it to work? If so, I will pick up one from Argos tonight. Sadly I have no other router.

      The router is normally out of harms way on the base unit....BUT...the full story is that I was fitting a wireless adaptor to my PC so that I can connect the router directly to my master socket rather than using a 7m extension cable. On getting the adaptor working I realised that I had bleedin well forgotten to write down my WEP key and so hastily reconnected the old config and at this point my haste led to the fall! I phoned Sky for help but they confirmed I was getting no internet at source, and then we noticed the lack of internet light

      PS just noticed only maplins sell adsl cables - is it known as an RJ11 cable?
      Last edited by mcphailan; 03-06-11 at 10:33 AM.

    6. #4
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,201
      Thanks
      844
      Thanked 2,223 Times in 2,092 Posts

      Re: My router dropped on the floor!!!....

      It is the RJ11 cable, but I would try a spare one you may have first. Any will work, but I would be inclined to confirm that your existing cable doesn't work before purchasing a replacement cable.

      If you don't have one, could you borrow a cable from a friend?

      If you do purchase on, ensure that it is short, not 10m long.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #5
      mcphailan's Avatar
      mcphailan is offline Senior Member
      Exchange: South Harrow
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+HD box
      Join Date
      Nov 2009
      Location
      Harrow
      Posts
      156
      Thanks
      32
      Thanked 1 Time in 1 Post

      Re: My router dropped on the floor!!!....

      Quote Originally Posted by Scubbie View Post
      It is the RJ11 cable, but I would try a spare one you may have first. Any will work, but I would be inclined to confirm that your existing cable doesn't work before purchasing a replacement cable.

      If you don't have one, could you borrow a cable from a friend?

      If you do purchase on, ensure that it is short, not 10m long.
      Thanks again, my IT (work) Support guy has leant me one for the weekend. It's wrapped up in a small bag, but looks no more than 1.5m...

      On the plus side, I'm quite impressed by the wireless thingy; shows very good (80+%) signal strength even though router downstairs and desktop upstairs...

    8. #6
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      28,201
      Thanks
      844
      Thanked 2,223 Times in 2,092 Posts

      Re: My router dropped on the floor!!!....

      1.5m is plenty.

      As for the signal strength, it really depends on the combination of the router's WiFi signal, the way in which your property is built and where everything is located to each other.

      The Netgear you have is WiFi g and doesn't have the strongest of WiFi signals, but it is good enough for many solutions.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #7
      mcphailan's Avatar
      mcphailan is offline Senior Member
      Exchange: South Harrow
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+HD box
      Join Date
      Nov 2009
      Location
      Harrow
      Posts
      156
      Thanks
      32
      Thanked 1 Time in 1 Post

      Re: My router dropped on the floor!!!....

      Sadly it's not just the cable at fault - still no "internet light" even after trying a new cable.

      So hope Sky ring back within their "72 hours" timeframe they gave me; that's either tonight or tomorrow night.

      UPDATE - new router on its way from Sky.
      Last edited by mcphailan; 06-06-11 at 02:43 PM.

    10. #8
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: My router dropped on the floor!!!....

      It's very unlikely that dropping a router would damage your cable to such an extent that it stops working.

      The ADSL part of the router probably died. I've got a DG834GT which can't detect an ADSL signal but the LAN part of the router works fine.

    11. #9
      mcphailan's Avatar
      mcphailan is offline Senior Member
      Exchange: South Harrow
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+HD box
      Join Date
      Nov 2009
      Location
      Harrow
      Posts
      156
      Thanks
      32
      Thanked 1 Time in 1 Post

      Re: My router dropped on the floor!!!....

      Quote Originally Posted by Exdee View Post
      It's very unlikely that dropping a router would damage your cable to such an extent that it stops working.

      The ADSL part of the router probably died. I've got a DG834GT which can't detect an ADSL signal but the LAN part of the router works fine.
      Thanks, I think you might be correct, as there has been a gradual detorioration of the broadband speed I have been getting in the last few weeks. Just weird that the light faded altogether just after the drop....

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION