Sagem Router not working - Need a new Router

[pmcl123]

Hi

My mums Sagem Sky router is dead, cant connect via LAN cable and all the port lights are either all lit or not at all. It wont work and she has contacted Sky sevral times. They have not been of much help and she doesnt understand what they are on about!

She has had no Internet for the last 2 months and I have only managed to look at the issue due to work commitments away from the UK.

I have a spare NetGear DG834GT that I want to give to her to use, its not a Sky configured Router. I understand that Sky uses its own firmware, V1.03.28, my router is V1.03.23, I have download the latest firmware from this site but it wont upgrade, (http://www.skyuser.co.uk/forum/sky-n...ware-here.html)

I'm getting a message saying wrong firmware.

What I need to know is

Can I use my Spare Router with its current firmware (V1.03.23) to connect or do I have to have Skys Firmware to connect ?

If I can use my current Netgear Firmware (V1.03.23) by NetGear, are there any special settings I need to put in to connect ?

Can anybody advise ?

If Sky inisist on buying a new router ( shes out of the 12 month contract) then I'll get her to cancel the subscription an go elsewhere.

thanks

[User05]

It's probably a Power Supply Unit issue. Swap over for another 12v PSU with the sagem router and it should sort it. Failing that, give Sky a call for a replacement router - if they insist on charging, then kick up a fuss and you'd be surprised how easy it is to get one sent free, even out of warranty.

[Isitme]

Hi
Can I use my Spare Router with its current firmware (V1.03.23) to connect or do I have to have Skys Firmware to connect ?

If I can use my current Netgear Firmware (V1.03.23) by NetGear, are there any special settings I need to put in to connect ? thanks

You first need to obtain the hidden username and pass word from the existing router. In the case of the Sagem (and Netgears) it does not need to be connected to the internet to get them. Go to this page - https://www.cm9.net/skypass/ enter the details required, these can be found on the label on the router. Take care when entering them, as the wrong information will get the wrong details with no warning. The WPA key is all capital letters, no numbers.

Enter these in the appropriate place in your router and check the following are correct.
Encapsulation: PPPoA
VPI 0
VCI:38
Multiplexing: VC
Check the location of the router is set to UK.

[Finbarlorei]

That is a similar issue I had with my router. I called up on a Sunday afternoon and the CS agent took me through a few quick tests (power cycle, Reset button)and then arranged for a new router to be shipped out, free of charge even though I am past my 12 month contract, and it arrived on the following Thursday.

I hope they sort it soon for you.

[pmcl123]

thank for all your replies and tips/links

will reply back as soon as I've resolved it!

[dancingdog777]

You first need to obtain the hidden username and pass word from the existing router. In the case of the Sagem (and Netgears) it does not need to be connected to the internet to get them. Go to this page - https://www.cm9.net/skypass/ enter the details required, these can be found on the label on the router. Take care when entering them, as the wrong information will get the wrong details with no warning. The WPA key is all capital letters, no numbers.

Enter these in the appropriate place in your router and check the following are correct.
Encapsulation: PPPoA
VPI 0
VCI:38
Multiplexing: VC
Check the location of the router is set to UK.

Is there a similar program for those of us who have been issued with the D Link DSL-2640S modem, please?

[Isitme]

Is there a similar program for those of us who have been issued with the D Link modem, please?

Have a look here, if your firmware has been updated, you may be too late.-
http://www.skyuser.co.uk/forum/extra...-password.html

[weelad]

Cheers some usefull info here, very helpful

[weelad]

Enter these in the appropriate place in your router and check the following are correct.
Encapsulation: PPPoA
VPI 0
VCI:38
Multiplexing: VC
Check the location of the router is set to UK.

can't find "the appropriate place" for these details to go in the new sagem.

[Isitme]

What new Sagem? If you mean one supplied by Sky then you don't need to as they are already configured.