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    Help with my sky router please

    This is a discussion on Help with my sky router please within the Sky Router forums, part of the Sky Broadband help category; Please can you help me. I have sky broadband with a Netgear DG834GT Router. I'm having problems with connection. It ...

    1. #1
      andystephens's Avatar
      andystephens is offline Sky User Member
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      Help with my sky router please

      Please can you help me.

      I have sky broadband with a Netgear DG834GT Router. I'm having problems with connection. It works fine through the ethernet cable but cannot find the wireless aspect to it and so will not link to my laptop.

      It also won't connect to my iPhone because of the wireless loss.

      I have checked the router and it seems the right lights are on. On the laptop, the wireless connection switch is on and it normally works from where the computer is.

      Please can you help.

      Andy.


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Help with my sky router please

      Could you log into the router and check your WiFi settings?

      In case you're not familiar with this, type the following in your browser:

      192.168.0.1

      When asked, the Username is 'admin' and password is 'sky'.

      Towards the bottom of the screen is your Wireless details, they should read similar to this:

      Wireless Port
      Name (SSID) SKY12345
      Region Europe
      Channel 1
      Wireless AP enable
      Broadcast Name enable


      In the example above you would be looking for 'SKY12345' as you WiFi name. It should match what is underneath your Sky router.

      If anything is wrong, click on the 'Setup' tab and make any changes here.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    4. #3
      andystephens's Avatar
      andystephens is offline Sky User Member
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      Re: Help with my sky router please

      thanks scubbie.

      the details in that section are all correct, with the channel as 6 which corresponds to the channel on the bottom of the router. All the lights on it look like they are the right ones and are green so I'm really confused.

    5. #4
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Help with my sky router please

      Ok, the channel number isn't critical at this point.

      On the 'Setup' tab, could you check the the following options are correctly set:

      Wireless Network
      Mode: g & b

      Wireless Access Point
      (Ticked) Enable Wireless Access Point
      (Ticked) Allow Broadcast of Name (SSID)
      (Unticked) Wireless Isolation

      Security Options
      WPA-PSK (Wi-Fi Protected Access Pre-Shared Key) is selected

      Next select the link beside 'Wireless Station Access List' and ensure that the box next to 'Turn Access Control On' is unticked.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

    6. #5
      andystephens's Avatar
      andystephens is offline Sky User Member
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      Re: Help with my sky router please

      Thanks again.

      All those are correct as well!

      Getting frustrated as I hope it's nothing too simple.

    7. #6
      andystephens's Avatar
      andystephens is offline Sky User Member
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      Re: Help with my sky router please

      Really sorry to be a pain but I've fixed it! I have a device that sends my sky signal to another tv and that was interfering with the signal..I turned that off and it now works.
      Thanks for your help.
      Andy

    8. #7
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Help with my sky router please

      Well done.

      It might be possible to get the sender working at the same time as the router by changing the channel number to 12 or 13 and repositioning the sender.

      PlusNet Fibre since Jan 2021
      Previously Sky Fibre & Sky BB since 2010.

     

     

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