Which replacement router from Sky ?

[AlexS]

Hi, Does anyone know which router Sky is sending out as replacements now ?
I don't mind spending the £28+p&p on a replacement, but my DG934G is all over the place on my line (especially at night) and it's driving me crazy.
I was hoping I could get a new D-Link as it's Broadcom based and should therefore be more stable on my noisy line.
Can a replacement be ordered online or would I have to ring up and go through tech support ?
thanks
Alex

[User05]

Replacement can only be done over the phone as far as I know.

In regards to which router you would receive, it's really luck of the draw. Sky haven't sent out the phase 1 netgears in a long time and I don't believe they send many phase 2 netgears these days either. It's going to be either a d-link or sagem. If it's a full delivery (dsl cable, psu, router, filters etc.) then it's likely to be a d-link.

[simonmpoulton]

FYI - I received a brand new sagem last week as replacement for my netgear so they are certainly still sending out the sagems.

[Tal71]

I've read a lot of people are getting the new D-Link. I received the D-Link when I got Sky broadband in September. I am pleasantly surprised with its performance. Many report the wireless range on the D-Link to be better than the other Sky routers. I found the D-Link gives a better wireless signal in my house than my Netgear DG834GT.

My mother and father in law got Sky broadband last week and they received a Sagem router, so it would appear now that its either Sagem or D-Link routers that Sky are sending out.

[AlexS]

Thanks everyone, I'll give Sky a ring tonight.
The DG934G is reporting 3-4db changes in downstream attenuation when rebooted, so I think it's on it's way out.

[Phill70]

I have just had a replacement router, and its a Sagem, (same as the duff one)
So it does seem that its luck of the draw what you get sent.

[Wam7]

Yes, unfortunately got the Sagem, so have phoned back and specifically requested the D-link, not sure if it will be, but we'll see.

[IWasNotTheEnemy]

Why do you want the D-Link?

[GaryK]

Got a new Dlink free of charge a couple of months back. Had problems with the original Netgear, so was using my own (old Dlink) for a couple of years, but that packed up. Refused to pay for a new router and threatened to cancel - hence the free replacement.
Been having no end of problems with my broadband, so they sent a Sagem last week.
Found the problem was due to the cabling outside and not the router, so now I have a new Dlink & Sagem. Which one is the better?

[User05]

Found the problem was due to the cabling outside and not the router, so now I have a new Dlink & Sagem. Which one is the better?

It depends on the line, really. What's Sky's latest on the underground cabling issue?