Sagem F@ST 2504 No Internet Connection

[johnp]

4 weeks ago I got a New Unused Sagem F@ST2504 router to replace my old Netgear router. Every thing was okay until the other morning I turned the router on and the green internet light did not come on, and I could not connect to the internet. I tried resetting, rebooting but it made no difference. I reconnected my old Netgear and it connected to the internet.
Has anyone got any ideas on this problem.

Thanks.

[lindley010]

Does the internet light go orange? Does it stay orange, or does it go orange for a few seconds then turn back off?

I experienced a similar issue with a D-link, for some reason the orange light would appear for a few seconds, then go off. however it worked fine with both of my sagem's.

I recently tried the d-link again, it worked fine. did you replace all of your cables, including power pack and the grey adsl cable?

[johnp]

The orange internet light comes on and stays on, the cables are okay because they work with the Netgear router. I have not tried a different power pack as I do not have a spare.

[lindley010]

You get a new one with the router. have you tried a hard reset? (holding the button in at the back of the router for over 10 seconds)

unplug the adsl cables and plug them back in. go to 192.168.0.1 and see what it says when it tries to connect

it may take up to 2 minutes for it to connect to the internet, so be patient.

[mickr]

I had the same problem this morning with netgear router ,tryed rebooting and pressing rest button no joy.borrowed a friends router to test connected first time.rang sky after alot of checks they are sending me new router.

Mickr

[Isitme]

4 weeks ago I got a New Unused Sagem F@ST2504 router to replace my old Netgear router

Where did you get the router? If it was not from Sky it is possible its log in details have been banned. Sky have been a bit lax in banning routers issued to people who have left, it is possible they are now catching up.

[NewsreadeR]

I wonder if it is to do with the new FW being rolled out.

If the serial number of the router is not on the update list, and so it does not get the new FW then maybe it blocks access to the net.

Sky may have changed the way that Sagems log on and access the network now.

I have read elsewhere someone saying that the WAN status has changed from PPPoA to Mer - But I am not sure if it was a Sagem router or not.

[NewsreadeR]

I had the same problem this morning with netgear router ,tryed rebooting and pressing rest button no joy.borrowed a friends router to test connected first time.rang sky after alot of checks they are sending me new router.

Mickr

Do you know what FW version it has Mick?

[mickr]

My router was a black netgear version and the orange light just stays on. The one I borrowed was the black sagem one and it connected straight away.So i am hoping my mate will let me keep it until the new one arrives from sky.

Mickr

[NewsreadeR]

Mick can you go into the Sagem and see what FW it has?