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    "No Internet" light - NETGEAR router

    This is a discussion on "No Internet" light - NETGEAR router within the Sky Router forums, part of the Sky Broadband help category; Speaking to the folks in CST the last few days and they don't send out an LL5 any more they ...

    1. #21
      spud_gun's Avatar
      spud_gun is offline Sky User Member
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      Re: "No Internet" light - NETGEAR router

      Speaking to the folks in CST the last few days and they don't send out an LL5 any more they send an LL14 (different kit, instead of just hoping the 5 has it)


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    3. #22
      User05's Avatar
      User05 is offline Sky User Member
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      Re: "No Internet" light - NETGEAR router

      That's correct. They're still LLU SFI/SFIM.

      I believe LL5s had a two hour slot, whereas LL14s are there until it's fixed.

    4. #23
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      Re: "No Internet" light - NETGEAR router

      Quote Originally Posted by User05 View Post
      Internet light off troubleshooting is relatively straight forward. If your service has been cut off, then tier 1 should spot that in the first minute of the call, so I doubt it's anything to do with that.

      Basically the steps are this:

      Assuming you're not on svbn: Tone test - if you heard a beeping down the landline, then the line's jumpered and all is ok. If it fails, then it's straight to CST to log a fault.

      If you're svbn: SELT test - basically same thing as above.

      Unplug all devices in every telephone socket, remove nte5 faceplate and plug a swapped filter directly into the test socket with just the grey dsl cable sky supplied. If you're still getting no sync, then CST will bounce the line, change line code and cap to baseline. If still no sync, and cat/line test passes then replacement cpe is the next action. If that still doesn't resolve it, then LL5 engineer is next.
      Most tier 1s don't have the ability to run SELT

      Mainly cause we dont have LAMA for the path

      Can normally get them done though but that requires the agent to no what they are doing.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    5. #24
      trapdoor berk's Avatar
      trapdoor berk is offline Sky User Member
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      Re: "No Internet" light - NETGEAR router

      I have this same problem. My DG834G sky router has been faultless for 3 years and just the other day the internet light went out. I have spoken to sky and been through all the 1st line support, and waiting on the 2nd line guys to call me.

      I have bought another router and hacked the old netgear router for the username and password and still no joy. Could I have a fault in the exchange? My phone is ok though, and we did have a power cut the other night, but I powered off my router that night.

     

     
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