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    Sky Q uhd

    This is a discussion on Sky Q uhd within the Sky Q forums, part of the Other Sky help and support category; Hi, trying to watch a downloaded program in uhd, the recording plays for a short while then stops abruptly with ...

    1. #1
      milnerajm's Avatar
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      Sky Q uhd

      Hi, trying to watch a downloaded program in uhd, the recording plays for a short while then stops abruptly with the message something like “there is a technical problem with watching uhd, please watch in HD or SD”.

      any help would appreciated

      ( sky settings set to uhd and tv is a LG uhd model )


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    3. #2
      wonnyjilkinson's Avatar
      wonnyjilkinson is offline Sky User Member
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      Re: Sky Q uhd

      Well, some more detail might help. To start with, what programme are you trying to watch? There may just be a problem with that particular item, knowing what it it and the exact nature of the problem will allow others to see if they are affected similarly.

    4. #3
      milnerajm's Avatar
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      Re: Sky Q uhd

      Quote Originally Posted by wonnyjilkinson View Post
      Well, some more detail might help. To start with, what programme are you trying to watch? There may just be a problem with that particular item, knowing what it it and the exact nature of the problem will allow others to see if they are affected similarly.

      Downloaded The Comey Rule in UHD and around 10 mins in get the message on a blue screen. I’ve tried again this morning and the same issue. Plenty of space on the Hard Drive.

      “There is a technical issue which is preventing you from watching in Ultra HD, you are still able to watch HD and SD programs. please try again later”

      If I carry on playing it happens again and again.


    5. #4
      wonnyjilkinson's Avatar
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      Re: Sky Q uhd

      The programme plays ok here, I am wondering if you have a hard drive problem. It may just be worth phoning Sky, it will probably be a box swap out.

     

     

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