Sky Q Network Connection and Sort-Of Fix

[Andrew1961]

Like some others on this and other forums, I'm having problems with connecting my Sky Q box to the network in my home. The Sky operative who installed the box last week couldn't get it to connect but I told him to leave it - how hard could it be I thought? Very hard, is the answer!


WiFi and Sky broadband work perfectly throughout the house and I had no problems with the old Sky HD box (that was wired in but also worked with wireless). However, the Sky Q box (no other Sky boxes are involved here) will not connect to my Sky router (Sky Broadband Hub) using wired or wireless. I've tried disabling the wireless and connecting the Sky Q box directly into the router. I’ve tried using WPS and manually connecting. I’ve tried using DHCP and manual IP settings. Still no joy. Sometimes it'll appear to connect for a short while (30 seconds or so) and I see it as an attached device in the router admin portal, but it soon drops out.


Then I thought, the common element here is the Sky Router. So, I connected the Sky Q box to a wireless hot spot on my mobile phone. That worked perfectly and appeared to be stable. But this is not a good solution. Next, I tried an external TP-Link Access Point (configured just as an access point) connected to the Sky router but this didn’t work, so I configured it as a router. That also works perfectly.


I’m wondering what the difference is, apart from the IP addresses allocated, and why the Sky Q box won’t connect directly to the Sky router when it’s very happy connecting indirectly through another router. Maybe it doesn’t like the 192.168.1.0/24 network.


It seems that this may be a software issue (following a recent upgrade) but I'll do some more playing later - until the Sky operative comes next week. I'm sure he/she will be able to fix it.

[cuke2u]

Just did a self install of a new V3 SkyQ box to my Sky router wirelessly, it connected first time and is stable. What version of the SkyQ box and hub have you got and are you on fttc?

[Andrew1961]

What version of the SkyQ box and hub have you got and are you on fttc?

Sky Q box - 1TB V3 Q120.002.13.00L(5587bqs), Hardware version - 32B206
Router - Sky Hub 5.11.1993.R
FTTC

I've now tried it with an ASUS router and that also works perfectly - wired and wireless.

[cuke2u]

I purchased a Asus router with Sky once, it filled up with crc errors errors so rapidly I junked it and just used it as an wireless access point. Expensive at £160 and all it did was slow up my connection speeds as DRM thought I had line issues. I don't think Asus ever fixed it https://overclockers.co.uk/forums/th...c68u.18606945/ Not one that could be fixed with the Merlin firmware either...