Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 17 of 17

    Hard Disk Failure

    This is a discussion on Hard Disk Failure within the Sky Q forums, part of the Other Sky help and support category; I have bee expecting a disk failure with the way it is used - it certainly does a lot of ...

    1. #11
      bursco's Avatar
      bursco is offline Sky User Member
      Exchange: 01257
      Broadband ISP: EE Fibre
      Router: Non Sky Router
      Sky TV: Skyq silver
      Join Date
      Apr 2016
      Location
      Bungalow
      Posts
      25
      Thanks
      0
      Thanked 3 Times in 3 Posts

      Re: Hard Disk Failure

      I have bee expecting a disk failure with the way it is used - it certainly does a lot of work and someone has written good software for the drive to use. Wish the rest of the software worked as good.


    2. Advertisement
    3. #12
      pooley91's Avatar
      pooley91 is offline Sky User Member
      Exchange: Mosborough
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Q
      Join Date
      Jul 2012
      Location
      Sheffield
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Hard Disk Failure

      The saga continues ......

      So I spoke to Sky and they knocked 21 off my next bill.

      Engineer was booked for the 18th December (tomorrow), but I got a text to say they could bring it forward to 8am to 1pm on the 17th. I accepted that as it worked better for me. Then randomly, late yesterday afternoon I got another text to say the Sky Engineer will arrive on the 17th between 1pm and 5pm !!!!

      OK I'm only tiling the bathroom so I'll be in all day and thought I'd leave it rather than contact Sky and complain.

      Then at 2pm today (the 17th) I get a call from Sky to say the Engineer is sick so can't make it today and they've offered me another appointment at the earliest possible time - Thursday the 22nd !!!

      I've accepted this and I'm currently on the phone to customer services having a bit of a rant. All they can do is offer me another 11 off for the loss of service to the 22nd, and a Sky Store voucher or 10 off Sky Sports for 12 months. Told them I'm not bothered about any of that as I don't have Sky Sports currently and don't want to give them any more money.

      Sat on hold now while she talks to a "manager" to see what else they can come up with .

      EDIT: best they can do - 1 months free Sky Sports !!! Told her I'm not happy as if I was a new joiner to Sky there are better offers available - I've been with them nearly 17 years and paid them a lot of money in that time. I'm on hold to "cancellations" apparently to see what they can offer.

      DEAL OR NO DEAL: 20% off for a year - better than a slap with a fish
      Last edited by pooley91; 17-12-16 at 03:47 PM. Reason: Additional info

    4. #13
      146Kg's Avatar
      146Kg is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER115
      Sky TV: Sky Q 2TB
      Join Date
      Jan 2012
      Posts
      183
      Thanks
      2
      Thanked 5 Times in 5 Posts

      Re: Hard Disk Failure

      Wear and tear + wasted energy. I have "told" my box not to record "pushed content" but still it does, you can hear the disk spinup and down when the box is in standby and no scheduled recordings are taking place. It must lead to premature disk failure. Although you have just been unlucky for it to have failed this soon.

    5. #14
      Kemp's Avatar
      Kemp is offline Sky User Member
      Exchange: Woburn
      Broadband ISP: BT Infinity 2 (↓78mb ↑25mb)
      Router: BT Smarthub
      Sky TV: Sky Q 2TB +Mini
      Join Date
      Dec 2016
      Posts
      41
      Thanks
      1
      Thanked 3 Times in 3 Posts

      Re: Hard Disk Failure

      Sorry to say it but 20% off for 12 months is a bit s**t. I got that simply for enquiring about Sky Q and then telling them I won't bother as it was too much money in comparison to Sky HD. They then said they'd make it the same price by taking 20% off for 12 months and on top of that they gave me a cut price on the hardware.

      Given what you have gone through I'd have expected more.

    6. #15
      pooley91's Avatar
      pooley91 is offline Sky User Member
      Exchange: Mosborough
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Q
      Join Date
      Jul 2012
      Location
      Sheffield
      Posts
      10
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Hard Disk Failure

      So Thursday morning came, as did 2 Sky engineers ( in separate vans !). They replaced the box and the connectors from the LNB as they said they hadn't been done very well. They left after an hour and all was working great.

      Now it's Friday night and I've just got in so thought I'd watch a little TV before I retire - but nothing !!!! Turn the silver on and am greeted with a message " there is no hard disk". Tried to view normal TV and get an error "there is no broadband signal". Went to bed and turned the mini on - just get a black screen.

      Tried it on the iPad - get a message telling me that I am connected to a different Sky Q box than previously (err, no I'm not).

      Looks like another call to Sky in the morning - they'd better not tell me I have to wait 9 days again !!

    7. #16
      Meteosat's Avatar
      Meteosat is offline Sky User Beta tester
      Exchange: Porthcawl (S.Wales)
      Broadband ISP: BT INFINITY
      Router: Non Sky Router
      Sky TV: Sky+HD box
      Join Date
      Apr 2007
      Location
      Porthcawl
      Posts
      521
      Thanks
      50
      Thanked 11 Times in 11 Posts

      Re: Hard Disk Failure

      Quote Originally Posted by pooley91 View Post
      So Thursday morning came, as did 2 Sky engineers ( in separate vans !). They replaced the box and the connectors from the LNB as they said they hadn't been done very well. They left after an hour and all was working great.

      Now it's Friday night and I've just got in so thought I'd watch a little TV before I retire - but nothing !!!! Turn the silver on and am greeted with a message " there is no hard disk". Tried to view normal TV and get an error "there is no broadband signal". Went to bed and turned the mini on - just get a black screen.

      Tried it on the iPad - get a message telling me that I am connected to a different Sky Q box than previously (err, no I'm not).

      Looks like another call to Sky in the morning - they'd better not tell me I have to wait 9 days again !!
      Gosh! Any chance of watching Freeview as a backup?
      Cheers

    8. #17
      Kemp's Avatar
      Kemp is offline Sky User Member
      Exchange: Woburn
      Broadband ISP: BT Infinity 2 (↓78mb ↑25mb)
      Router: BT Smarthub
      Sky TV: Sky Q 2TB +Mini
      Join Date
      Dec 2016
      Posts
      41
      Thanks
      1
      Thanked 3 Times in 3 Posts

      Re: Hard Disk Failure

      Sky yet again covering themselves in glory here.

     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION