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    Sky and COVID-19

    This is a discussion on Sky and COVID-19 within the Sky news and announcements forums, part of the SkyUser Announcements category; How we're responding to COVID-19 https://www.sky.com/shop/covid19-customer-update An update on your Sky services In such challenging times, we are working hard ...

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      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Sky and COVID-19

      How we're responding to COVID-19

      https://www.sky.com/shop/covid19-customer-update
      An update on your Sky services

      In such challenging times, we are working hard to keep you connected to what matters, when it matters most.
      Our first priority is ensuring our customers continue to get the very best service we can provide.
      We’d love more people to experience Sky, but for the time being we’re focusing our attention and resources on making sure we do our very best for our existing customers.
      Whether this is prioritising the calls coming into our call centres, improving our online service, or sending our engineers on visits to your home to keep your services up and running.
      With us all likely to be spending more time at home in the coming months, we’re also doing a few extra things to make your Sky TV experience even better.

      Sky Go Extra

      We’re making Sky Go Extra available to all our customers for free, so busy homes will have access to Sky TV on 3 screens at the same time, including your main TV.

      Find out more



      Brand new channels

      We’re launching three new channels this Spring – Sky History, Sky Nature and Sky Documentaries – providing high quality factual programmes that can help educate as well as entertain.

      Brand new movies

      Because going out to the cinema may not be possible for a while, we’re bringing the cinema to you, by making a range of movies available in your home through Sky Store, on the same day as the global premieres. This will begin with DreamWorks Animation’s Trolls World Tour on 6 April. This Friday we are also launching Emma, The Invisible Man and The Hunt, which were just released in cinemas.


      YouTube kids & Disney+

      We’re bringing YouTube kids and Disney+ to Sky Q in the coming weeks, so you and your family have even more entertainment choices.
      Find out more


      Sky Sports

      Whilst we expect that many of the recently postponed sports events will go ahead, if you wish to pause your Sky Sports subscription in the meantime you will not be charged a fee to do so or be held to any notice period. Meanwhile we continue to provide high quality content across all of our 11 Sky Sports channels.
      Find out more


      Broadband, Talk and Mobile

      We also appreciate that remaining connected is crucial at a time like this, so we are making sure our Broadband, Talk and Mobile services are as reliable as they can possibly be.


      Sky Broadband

      Our network has been designed to handle high traffic peaks at all times of the day and night, and our engineers are working hard to ensure it is tested, monitored and improved 24/7.


      Sky Talk

      To make it easier for you to keep in touch with your loved ones without worrying about costs - especially if you are self-isolating or reducing social contact - calls to UK landlines at any time of day will be free for our existing Sky Talk customers from this weekend to the end of April.

      Find out more


      Sky Mobile

      With the prospect of many of us working from home, we want our existing Sky Mobile customers to be able to access the internet without worrying about running out of data. So we’ll soon be adding a 10GB data boost into the Piggybanks of all of our customers, free of charge. This can be shared across all the SIMs on your account.
      Find out more


      Thank you for your continued loyalty to Sky

      We want you to know that you can rely on us to keep you connected to whatever matters most to you, when it matters most.

      Find out more

      Download Sky Go Extra for free!

      • We’re making Sky Go Extra available to all our customers for free, so busy homes can watch whatever they want on any device; keeping everyone happy. Download shows and movies to watch offline, taking the strain off your WIFI, and watch on 3 screens at the same time as your main TV.
        This offer will be available from the weekend of Saturday 21 March until the end of April.
        If you already have the Sky Go app downloaded then you will be able to enjoy the added benefits of Sky Go Extra without needing to do a thing.
        Click here to download the Sky Go app here.
        During this busy time we recommend you don’t call us - our call centre team have the same information that is displayed here.


      Sky Sports customers can pause their Sports subscription
      • While we expect that many of the recently postponed sports events will eventually go ahead, if you wish to pause your sports subscription in the meantime you will not be charged a fee to do so or be held to any notice period. Meanwhile we continue to provide high quality content across all of our 11 sports channels. We are sorry that you are currently unable to pause your Sky Sports subscription online.


      Sky Talk customers get unlimited calls from UK landlines from this weekend to the end of April
      • To help you stay connected to family and friends existing Sky Talk customers will be able to take advantage of free calls to UK landlines.Calls will be free for existing Sky Talk customers to UK landlines excluding premium rate numbers, service calls and calls using call features (e.g. 1471). Acceptable Use Policy applies.
        You do not need to take any action in order to qualify for this offer which will automatically apply from midnight on Saturday 21 March until the end of April. You will not be charged for any costs per minute.
        To check whether you have Sky Talk included in your package, go to Manage Your Account.
        During this busy time we recommend you don’t call us - our call centre team have the same information that is displayed here.


      Sky Mobile customers get 10GB data boost With more people working from home we are giving our Sky Mobile customers a 10GB data boost. You do not need to take any action, this data will be automatically added to your Piggybank in the next few days free of charge. This offer is only applicable to existing Sky Mobile customers. The My Sky App is the perfect place to manage your data and Piggybank – if you don’t have to App, you can download it here.

      During this busy time we recommend you don’t call us - our call centre team have the same information that is displayed here.

      Disney+ is coming to Sky
      • Disney+ comes to Sky Q in Spring 2020 and you can pre-register hereDuring this busy time we recommend you don’t call us - our call centre team have the same information that is displayed here
      Here's the legal bit

      Sky Go: UK / Ireland only (plus whilst visiting the EU, see www.sky.com/streamintheEU). Streamed via broadband/3G/4G (charges may apply). Use one device at a time. Content depends on Sky TV subscription. Content available on devices varies. Some live TV programmes will be unavailable. Compatible device and software requirements at sky.com/skygodevices. ITV channels available in UK only. Selected channels and on demand content available at no extra cost depending on your Sky TV subscription.
      Free Sky Talk calls: Sky Talk customers only. Free calls from your Sky Talk landline to UK landlines between 00:01 on 21/03/19 and 23:59 on 30/04/19. Excludes premium rate numbers, service calls and calls using call features (e.g. 1471). Acceptable Use Policy applies.UK calls to 01, 02 & 03 numbers only (excludes Channel Islands, indirect access, dial-up internet and 070 numbers). Inclusive UK landline calls last up to an hour, then charged at 16ppm at any time of day, or hang up and redial. Subject to Acceptable Use Policy - see sky.com/talk
      10GB Data Bonus: Available to all Sky Mobile customers. One-off 10GB data bonus will be added to your Sky Piggybank by 25/03/2020. Redeem data in 1GB increments. Share with up to 7 SIMs on your account. Use data within 3 years.

      speedyrite likes this.

    2. The Following User Says Thank You to Scubbie For This Useful Post:

      speedyrite (18-03-20)


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