Results 1 to 3 of 3
Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey
This is a discussion on Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey within the Sky news and announcements forums, part of the SkyUser Announcements category; Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey - ISPreview UK The annual Broadband Genie 2017 ...
- 22-02-17, 09:03 PM #1
Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey
Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey - ISPreview UK
The annual Broadband Genie 2017 survey has today handed their award for “Best Broadband Provider” to Plusnet after they came top in five out of seven categories and secured a consumer satisfaction score of 74%. Elsewhere Virgin Media also picked up several awards.
As usual the Broadband Genie survey is largely based upon online feedback collected from 3,958 consumers in the UK (OnePoll), as well as the data from just 20,018 speedtest results using the testing tool provided on their website. The survey asked respondents to rate ISPs based on their performance across a range of categories, such as customer support, technical support, value for money, reliability and service speeds etc.
A small number of the awards were also handed out by a judging panel, which included Carrie-Ann Skinner (TStrategy Manager at the Good Housekeeping Institute), Jasmine Birtles (Founder of Moneymagpie), Matthew Evans (CEO of the Broadband Stakeholder Group), Tom Fellowes (Sale Director at Wavenet) and Rob Hilborn (Head of Strategy at Broadband Genie).
2017 Home Broadband Survey Awards
Best Broadband Provider
WINNER: Plusnet 74%
Virgin Media 72%
Sky Broadband 70%
EE 69%
BT 66%
TalkTalk 63%
Best Customer Care
WINNER: Plusnet 78%
Sky Broadband 74%
Virgin Media 72%
EE 71%
BT 66%
TalkTalk 64%
Most Reliable Broadband Provider
WINNER: Virgin Media 76%
Plusnet 75%
Sky Broadband 74%
BT 72%
EE 71%
TalkTalk 69%
Best Technical Support
WINNER: Plusnet 77%
Virgin Media 74%
Sky Broadband 74%
EE 72%
BT 68%
TalkTalk 66%
Best Value Provider
WINNER: Plusnet 77%
EE 75%
TalkTalk 73%
Sky Broadband 70%
Virgin Media 67%
BT 64%
Most Recommended Provider
WINNER: Plusnet 67%
Virgin Media 64%
Sky Broadband 58%
EE 52%
BT 49%
TalkTalk 41%
Most Trustworthy Provider
WINNER: Plusnet 76%
Sky Broadband 73%
EE 73%
Virgin Media 72%
BT 70%
TalkTalk 64%
Fastest Provider
WINNER: Virgin Media 65.78 Mb/s
Vodafone 35.14 Mb/s
BT 29.24 Mb/s
Plusnet 21.66 Mb/s
EE 18.2 Mb/s
TalkTalk 18.15 Mb/s
Sky Broadband 15.38 Mb/s
Customer Speed Satisfaction
WINNER: Virgin Media 81%
Plusnet 70%
BT 70%
Sky Broadband 69%
EE 67%
TalkTalk 66%
Judging Panel Awards
Best Budget Provider
WINNER: Origin Broadband
Best Bundled Provider
WINNER: Sky
Most Innovative Provider
WINNER: Hyperoptic
Best Streaming TV Service
WINNER: Netflix
Best Catch-up Service
WINNER: BBC iPlayer
Advertisement- 24-02-17, 12:04 AM #2
Re: Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey
Who are broadband Genie?
**edit**
oh, they are another price comparison site!Please note the views and recommendations in my posts are my own and in no way reflect the views of Sky
- 27-02-17, 05:08 PM #3
Re: Plusnet and Virgin Media Come Top in 2017 Home Broadband ISP Survey
+1 vm