Sky Broadband Defends Move to Push Users on to GBP4 Sky Talk Service

[Scubbie]

In their defence Sky did send out letters to everyone, or at least al the people I chat with received them.

Of course it helps if people read their mail. One told me she'd seen 'Sky' on the envelope and tore it up.

[marjohn56]

Nice word that, I think I'll add it to my lexicon.

What a twunt... you silly twunt...

Yes, has a good feel about it.

[wizard200]

Hello All
I think the fact that Sky have sent out letters to all of the customers involved
fails to lesson the impact of two (2) increases inside twelve months : As marjohn56
has stated its the total increase that matters, In my case including the £1 line rental
this amounts to £8.00 for others I am sure its a lot more.
For many people like a few people I know Sky TV is there only entertainment & being
on a fixed income increases of £8-£10 is something they struggle to cover.

Just a Thought..........

[gymno]

When I think of all the IT illiterate or "normal" people like my poor old mum out there this really annoys me. She would have been shafted so many times by Sky's deliberate obfuscation of their billing and application of discounts across different services if it wasn't for me keeping an eye on her account. Raising people without permission to a service they haven't asked for is theft at worst and fraud at best. I can't really put into words.... yes I can Twunts! excuse my portmanteau.

That's when i feel it too coipu - my parents.

I only just manage to keep up to date with these kind of things (especially thanks to this forum) & can therefore advise them on what's happening with regards to the complicated details.

In my opinion, communication has always been of a very low standard from sky.
Be it via letter, email or online their mere sentence structure often requires 2 or 3 reads before enlightenment occurs.
And then there's terms & conditions which are sometimes completely unfathomable, even containing genuine oxymorons in the past.

Having said that, i think that on this occasion with the talk tariff change they've actually done ok.
Yes they messed up the website (which incorrectly inferred to anyone switching tariff that they'd start a new 12 month contract) but that was an old mistake that simply hadn't been updated.

Sky are also being consistent, in that the unwritten rule is they'll never remove features from or demote your package.
Many of us benefitted from that rule in september 2011 (& still are financially) with the tv pack changes that happened, not to mention the legacy phone tariffs, which admittedly are now coming to an end.


So for once, the correspondence was clear enough for my parents to understand this time.
Hopefully things have changed for good.

[gymno]

Nice word that, I think I'll add it to my lexicon.

What a twunt... you silly twunt...

Yes, has a good feel about it.

Seen a chubby woman lately?
That area between umbilicus & pelvis?

Gunt.

[mikelane]

I think that it is all a clever bargaining ploy. Sky knows that many people haggle for a better deal, so they inflate the prices and are then prepared to come down to what they believe is an economic cost. In my case, as per the last few years, I complained that unlike other suppliers, there was no annual line rental plan to save money and I also raised the 40% hike in the call plan in which I lose international calls. They said that there was nothing that they could do about the call plan but reduced the line rental to £13/month to compensate. I also got something off the TV sub and Fibre Unlimited Pro down to £20 a month. As it was the end of my contract, I accepted and then they sent the take 25% off your TV sub mailing. I accepted and made a further £6/month saving.

[speedyrite]

Sky also used to offer a 12 month Upfront option for paying Line Rental, but they stopped it a year or two back. No idea why! Maybe they thought they could take a stand against it and that other providers would follow? If that was the intention, then it failed. They are now the only major player that doesn't offer it.

[seawright]

Sky also used to offer a 12 month Upfront option for paying Line Rental, but they stopped it a year or two back. No idea why! Maybe they thought they could take a stand against it and that other providers would follow? If that was the intention, then it failed. They are now the only major player that doesn't offer it.

There was a problem with the way they applied the payment which prevented renewals being accepted until 48 hours after the current years line rental payment had expired. This caused all sorts of problems where subscribers were calling to renew the deal and agents were taking payments which were being incorrectly applied.
Instead of fixing the problem Sky's remedy was to withdraw the facility though not quite completely as the broadband retention team were still able to apply it for a few months after it had been officially withdrawn.

[jem16]

Sky also used to offer a 12 month Upfront option for paying Line Rental, but they stopped it a year or two back. No idea why! Maybe they thought they could take a stand against it and that other providers would follow? If that was the intention, then it failed. They are now the only major player that doesn't offer it.

Most of the major suppliers have now reduced the amount saved on the LRS that it really doesn't amount to a saving anymore. PlusNet and BT - saving about £18 over the year and I wouldn't tie myself in for that amount.

[speedyrite]

True, a £1.50 per month saving is not worth locking into a 12 month contract for!