Sky will be looking to run trials of fibre-optic broadband

[Darkwing]

Just a quick question.

I was under the impression that I would need to give Sky 31 days notice to cancel my line rental, sky talk & broadband. But when I called them to cancel, they said I would loose broadband & telephone right away, and that BT had to inform them when the line was switched so they can cancel.

I have two worries there:

1: I do need to give them 31 days, but after being told this, those 31 days probably won't start counting till after the switch instead of yesterday.

2: BT won't inform them of anything and I end up paying Sky and BT for broadband, line rental and talk for a longer period.

What is best to do?

[Isitme]

But when I called them to cancel, they said I would loose broadband & telephone right away,

More scare tactics I think. I have had a quick look through the current T & Cs and cannot find where it says you have to give 31 days notice. What I have found in Section 8 is

8.5 If you want to end this Contract for any other reason you may do so at the end of or after your Minimum Term by giving at least 10 working days’ notice at any time.

From the Broadband T &Cs

If you decide to cancel or switch your Sky Talk services to another provider, your Sky Broadband service will automatically be cancelled at the same time

As far as I can see only 10 days notice is required to cancel Broadband. You should really have a good read of the T & Cs for Talk and Broadband, Sections 8 and 11 respectively. You will find them here-
Sky Terms and Conditions - Sky Talk

If I were you I would use the Contact Us form to advise them that you are moving to BT Infinity, a fibre product, on 27/10 and that this is your notice to cease the services on this date.

[deadman1984]

wish sky would do something about fibre. im actually suprised tesco hasnt invested in fibre seen as they have billions in profit

[Isitme]

Tesco should stick to selling tins of beans, that's what they are good at

[deadman1984]

hum yea supose so heheh

[dtr44]

aren't beans full of fibre?? maybe tesco should open a few cans

[dholdi]

aren't beans full of fibre?? maybe tesco should open a few cans

And do this with them



Tesco Value FTTP

[dtr44]

[Meteosat]

After the hammering SKY took on Watchdog tonight I would hope their CS side took some note for future reference - but hey, everyone's anonymous these days and unaccountable :-((

[Scubbie]

Hammering? It was hardly a dusting.

We've seen other serious issues on this forum and thankfully most of them have bee resolved.

Connect needs to be sorted though and as for the slogan 'Demand Better'... need I mention Fibre?