Sky's Botched Google Migration In the UK Hits Slashdot

[NewsreadeR]

"Rupert Murdoch-owned British ISP Sky is migrating their customers to the Google Apps platform, and the customer experience is terrible. Their 1 million customers were told that they need to change their client settings to enable SMTP Authentication and other settings on a certain date — but not to do it before then or their e-mail would break; but if you don't do it on the date your e-mail will also break. Oh, and if you're a POP user you also need to enable that manually in the 'Skoogle' interface, as seemingly they chose not to run a system-wide command to allow it for all users. In addition, if you want help then you're pretty much on your own. One user has made 7 support calls and still not been able to access his e-mail since the migration. Hardly surprising that the story has made the papers with their help-desk in meltdown. It does make you wonder why they simply didn't put proxy servers in place to proxy the new service by modifying the old settings in the network and give their customers time to switch over without their e-mail breaking in the meantime. Or even a simple ActiveX tool to help out the less technical users."

Slashdot | Sky's Botched Google Migration In the UK

[Keiran2K8]

Its amazing how everyone is now also calling it Skoogle.

PS. If it was SU who invented it, You should have TM'd it.

[Alan b]

You do have to wonder how much testing and stuff they actually put into this and more importantly how much testing did they do with the various mail clients like Outlook, Outlook Express, Windows Mail and Thunderbird as these are mainly what people use to access their mail on a daily basis.

My migration over to the new Google based service happened while I was away on holiday so I couldn't do nothing about it until I returned. When I got back in front of a computer Sky had sent me 419 emails about the migration !

Oh and after reading these forums I managed to get mine working but had a bit more trouble with Windows mail on my other computer but using Gmail servers did the trick.

[SatDish]

Its amazing how everyone is now also calling it Skoogle.

PS. If it was SU who invented it, You should have TM'd it.

http://www.skyuser.co.uk/forum/sky-e...ogle-mail.html

[the_sky_goat]

Skoogle Mail

Dec 2006.

[Saturday]

Skoogle

November 2006

[the_sky_goat]

Skoogle

November 2006

err, that 2007 man.

[Saturday]

OOOPS

Must have had a "senior moment". BTW, when Googling for "Skoogle" I was distracted by following a link which took me here. Note who's at the top of the league.

[the_sky_goat]

I should probably get out more!

[richone54]

Top authors during last week:
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Yippeeeeee !!!! i made it into the top 10 (does not take alot to make me happy )