Scubbie, this is the most helpful and positive response I have received from anyone! Thank you!

I remember back in 2010/11, there was an issue with recorded subtitles, which got 'stuck' on screen for around half a minute. Rewinding the program back a little brought the subtitles back. There was a huge effort by the Sky community to resolve this and Sky did eventually roll out a beta/RC with the fix - and the subtitles have been fine since - until now. But it's good to know that they are listening to us deaf folks!

The current issue has a workaround (for me, at least) of recording HD versions of the channels, which seem fine (it *does* miss maybe one or two lines in the entire 1 hour show but this is workable). I am just surprised that noone else mentioned this - unlike the 2010/11 incident.