Recording without interrupting what you're watching

[Kenedin]

Somebody on the Sky Help Forum has just come up with a post saying he cannot stop an existing recording using the red R record button. No System Details mentioned, but I'm beginning to think it's specific to certain Box and EPG Version numbers.

So you are not alone.

[whittington]

Well in desperation i have just done the Full System Reset, as suggested by other members and also as recommended by the SKY Help CENTRE knowing i would to lose recorded programs.

WELL SADLY IT DID NOT WORK - STILL GOT THE PROBLEM OF NOT BEING ABLE TO RECORD WITHOUT INTERRUPTING WHAT I’M WATCHING BY PRESSING THE “R” BUTTON!

I have tried everything - So now what??

[Kenedin]

Not a lot, unfortunately. You've tried everything there is. It's obviously a software fault, as it has already been reported by others over recent months on the Sky Help Forum. Looks like nothing's been done about it, so you could always phone Sky and haggle for another box.

[whittington]

If it's SKY Software problem why only some of us affected. My friend is not getting this problem, i have been around and checked it out myself?

[Kenedin]

Maybe it's only certain box Model, Version, and EPG Version Numbers that are affected. I really have no idea.

[whittington]

Maybe it's only certain box Model, Version, and EPG Version Numbers that are affected. I really have no idea.

It's a problem i can't get my head around, as it was working perfectly a few weeks ago, and as mentioned evrything else is working fine records from the EPG etc,

[Isitme]

Maybe you could try your remote on your friends box, or his on yours, just in case it is some incompatibility between the controller and the box. I know this is unlikely but as you have tried everything else, it must be worth a try.

[whittington]

Maybe you could try your remote on your friends box, or his on yours, just in case it is some incompatibility between the controller and the box. I know this is unlikely but as you have tried everything else, it must be worth a try.

A good point about the only thing i have not done, but pressing the "R" button works Ok recording from the EPG. So be very surprised if it's the handset.

This has just ccome back from SKY, I suppose it will come round to that sometime:

Thank you for your email abou,t After following the given procedure not able to record.

As per your email I would only suggest you to book a service call.

In order to book a service call you will have to pay a charge of £65.00 as you are out of contract period.

[whittington]

What's the situation if i pay £65 for their chap to come out and he can't do anymore than i have done with the full reset, and it proves to be a software problem as has been suggested.
Is that my £65 down the drain?

[Kenedin]

He'll just replace the box after seeing what the problem is.