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    Why can't I download the DRM Upgrade?: Message code:15

    This is a discussion on Why can't I download the DRM Upgrade?: Message code:15 within the Sky Go forums, part of the Other Sky help and support category; I've just installed Sky Anytime. When I login in it tells me to click on a link to upgrade Windows ...

    1. #1
      paul_costall's Avatar
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      Why can't I download the DRM Upgrade?: Message code:15

      I've just installed Sky Anytime. When I login in it tells me to click on a link to upgrade Windows Media Player DRM (Message Code: 15). When I do click on the link it takes me to the following page, but the upgrade button is not active. If I click on it nothing happens....

      Security component upgrade

      Any Ideas?


      Cheers

      Paul.


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    3. #2
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      Re: Why can't I download the DRM Upgrade?: Message code:15

      Try uninstalling skyanytime using K cleaner, then install windows media player correct version as specified and then download sky anytime usually works.
      Rosie
      12591 kb/s Download 579 kb/s upload

    4. #3
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      Re: Why can't I download the DRM Upgrade?: Message code:15

      I just downloaded and installed Sky Anytime, rebooted, logged on and had the same issue. My default browser is Firefox so I copied the link into IE6 and the button became active. Click the button and you should eventually get to apply the update.

      Hope this helps.


      Quote Originally Posted by paul_costall View Post
      I've just installed Sky Anytime. When I login in it tells me to click on a link to upgrade Windows Media Player DRM (Message Code: 15). When I do click on the link it takes me to the following page, but the upgrade button is not active. If I click on it nothing happens....

      Security component upgrade

      Any Ideas?


      Cheers

      Paul.

    5. #4
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      Re: Why can't I download the DRM Upgrade?: Message code:15

      I'm having exactly the same problem the link is not active. various forums say to delete DRM file but there is no DRM files to delete, can anyone help me...?

    6. #5
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      Re: Why can't I download the DRM Upgrade?: Message code:15


    7. #6
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      Re: Why can't I download the DRM Upgrade?: Message code:15

      I could not select the update buttong using any browesers except ie7.

      firred the link into ie7 upgrade appeared installed. ran as admin on xp sp2 compat mode aswell on vista and its workig fine.

    8. #7
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      Re: Why can't I download the DRM Upgrade?: Message code:15

      Has anyone got round this? I've got back to WMP10, I've re-instaled the Anytime software, same problem.

    9. #8
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      Re: Why can't I download the DRM Upgrade?: Message code:15

      Only use Internet explorer to download files from Microsoft. Firefox will not work because Microsoft dont like firefox due to its popularity over Internet explorer.
      If you use Firefox just copy the url in I.E.

    10. #9
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      Re: Why can't I download the DRM Upgrade?: Message code:15

      this is just metal i mean ive tried also doing it in IE7 but still the update dosent appear arrrrgh! has anyone got it working in IE7 or am i going to have 2 try and re install it in IE6 and find it somewhere!? firefox is my default i even went to change IE7 2 be my default and still nothing anyone got any ideas!?
      x

     

     

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