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    Removing kontiki

    This is a discussion on Removing kontiki within the Sky Go forums, part of the Other Sky help and support category; New instructions as from 14th July 2008 Instructions for Running Kontiki's KClean Program The KClean program was developed by Kontiki ...

    1. #1
      NewsreadeR's Avatar
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      Removing kontiki

      New instructions as from 14th July 2008

      Instructions for Running Kontiki's KClean Program

      The KClean program was developed by Kontiki to remove all implementations of the Kontiki Delivery Manager (KDM) from a PC. It will remove the program files and registry entries associated with the Kontiki client but not any implementation-specific files. There are a few items to consider before running the program.

      Run the Uninstall Program First - The Kontiki client is often installed as part of an installation package. KClean will only remove the elements related to the Kontiki client itself. You should first run the uninstall program(s) for any Kontiki implementations that you installed. This is done by going to Control Panel / Add Remove Programs and selecting the program. The name of the program differs by implementation. For the Sky client it is "Sky by broadband". For the BBC Imp client it is "BBC iMP". For the AOL client it is "AOL Hi-Q Video". This is not necessarily a complete list. The uninstall program will remove any implementation-specific files.

      KClean Invalidates ALL Kontiki Implementations - The KClean program will remove the back-end program files required to run any implementation of Kontiki. This includes the Sky by Broadband client, the BBC iMP client, and the AOL Hi-Q Video client. No Kontiki implementation will operate properly after the KClean program is run. Thus, this program should only be used to completely remove the program or if suggested by a Support representative (i.e. due to a corrupted implementation).

      KClean Does Not Remove Downloaded Content - The KClean program does not remove any content that was downloaded using the Kontiki client. By default content is downloaded to the "My Deliveries" folder of the "My Documents" directory. However, this may be different for your implementation. Many implementations also allow the user to change this location.
      General instructions to run the KClean program are given below. Instructions with screen shots are below the general instructions.

      Exit the application by right-clicking on the icon in the System Tray (lower right hand corner of the screen) and selecting Exit. (If you can't find the icon, you can ignore this step.)
      Go to the following URL:

      http://demo.kontiki.com/support/KClean.exe

      You'll then be asked if you want to run the program twice. This varies a bit depending on your operating system.

      After allowing the program to run, you should see a small window entitled 'KClean 5.00.xxxxx' (xxxxx is a number that changes as this program is updated). The program notes the different Kontiki applications that have been installed on your machine. The functionality of ALL of these will be removed if you press Continue.

      You may be told that it couldn't remove all of the files related the program. This can happen if the program is still running when you run KClean. Running the KClean program a second time with a reboot in between should resolve this. Rebooting is rarely needed.
      If you wish to reinstall the application after running KClean, simply go to any location that has Kontiki-hosted content.


      Original thread:

      1. Exit all documents and programs before you begin
      2. Download and save KClean.exe to your PC (for example, to the My Documents folder)
      3. Locate and double-click the Please read above - new instructions as from 14/07/08 program
      4. You will see a security warning message - Click Run
      5. KClean.exe now opens, displaying several options
      6. Click Select all for KDM Options, KDX Options, and KService Options, so that all of the options in these 3 categories are ticked
      7. Click OK
      8. A warning message appears asking if you wish to continue - click Yes
      9. Wait a few moments while the components are being removed
      10. A confirmation message appears, stating that KClean completed successfully - click OK
      11. In a few cases, KClean.exe cannot complete its actions, and you will see an error message
      12. If this happens, restart your PC, then repeat steps 1-10 until KClean has completed successfully.
      Last edited by NewsreadeR; 14-07-08 at 07:15 PM.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~


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    3. #2
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      I never released there was a program out there that removes kontiki for oyu, as I had to do it the hard way - manually although I did manage to shift it.

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      I know i am not always up to spec on whats going on but would someone like to explain about kontiki please......This is the first i have heard of it and just in case what is the link for getting the removal tool.

      Thankin ya kindly
      hAS ANYONE SEEN MY cAPSLOCK KEY?

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      For removing Sky by Broadband / Anytime as some people like to remove it and get rid of all the process's it leave behind.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Removing kontiki

      to remove completely you need to check if there is afolder called kdx in your resistry.simply remove it as long as you are not suing it for 4od

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      Re: Removing kontiki

      Quote Originally Posted by NewsreadeR View Post
      1. Exit all documents and programs before you begin
      2. Download and save KClean.exe to your PC (for example, to the My Documents folder)
      .
      Where has KClean gone - can't find it here or on any of the other Internet links - is there an alternative?

      Cheers

      James

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      Re: Removing kontiki

      Hi James

      I have just emailed to see if we can get a copy. I will post back here asap.
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

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      Re: Removing kontiki

      Quote Originally Posted by NewsreadeR View Post
      Hi James

      I have just emailed to see if we can get a copy. I will post back here asap.
      Thanks very much - it may be useful not just for myself as it seems to have disapeared from the forum - the sticky link no longer works.

      Cheers

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      Re: Removing kontiki

      Hi Again, like Meteosat i cannot find Kclean!
      Any links would be helpful

    11. #10
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      Re: Removing kontiki

      Quote Originally Posted by rwdjones View Post
      Hi Again, like Meteosat i cannot find Kclean!
      Any links would be helpful
      Found one!!

      OMN Support Center

      click on the It is available 'here' line on the page.

      Cheers

     

     
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