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    Playback Performance

    This is a discussion on Playback Performance within the Sky Go forums, part of the Other Sky help and support category; Is there anyway to boost playback streaming performance? When streaming a program via catchup or streaming movie I will get ...

    1. #1
      jamos316's Avatar
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      Playback Performance

      Is there anyway to boost playback streaming performance?
      When streaming a program via catchup or streaming movie I will get a Bit Rate of 1.4 and the bar has only bars it out of 4. I found this is just not fast enough & I will experience constant buffering issues.
      Also streaming of live channels I also experience buffering issues. Not as regular though.

      My browser is IE 11, My OS is Windows 8.1
      My Intern connection is 100Mbps Upload & Download


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    3. #2
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      Re: Playback Performance

      With 100Mb/s connection you shouldn't have any problems although a lot depends on what else the connection is being used for.
      If you have a torrent client running it's a good idea to pause them all while trying to watch live streams. You don't say what your upstream speed is but if it is maxed out it will limit download performance.
      On Sky go it varies from channel to channel but if "auto" resolution is available select it so that when regular buffering occurs a lower resolution stream will be automatically selected.
      If possible use an ethernet cable between your PC and router rather than relying on wi-fi.
      You could try a different browser and see if that makes a difference. Firefox is very popular.

    4. #3
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      Re: Playback Performance

      Sky Go uses Adaptive bitrate technology and therefore it should go to your highest rate but there seems to be a problem with it as it starts are the very lowest and then only adapts a little bit more and stops at that rate. It's a known bug that sky are looking at.

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      Re: Playback Performance

      As you appear to be in Sweden are you using a VPN to stream on? This could significantly slow down the connection.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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