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    Sky Go - no sound

    This is a discussion on Sky Go - no sound within the Sky Go forums, part of the Other Sky help and support category; When I watch on my iPad, I can only get sound if I use my headphones. The mute isn't on ...

    1. #1
      Ruthie's Avatar
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      Sky Go - no sound

      When I watch on my iPad, I can only get sound if I use my headphones. The mute isn't on and I know the sound will work because I've tried it on BBC iPlayer and 4od. Does anyone have any suggestions?


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      Re: Sky Go - no sound

      Try flicking the mute/rotate lock switch on the side of your iPad and then unmuting it on the screen.

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      Re: Sky Go - no sound

      I don't use the button on the side as the mute. But anyway I have checked that the mute isn't set. I have sound on all my other streaming apps, just nit Skygo! I have also deleted the app and reinstalled it.

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      It isn't muted on the app itself is it ?

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      I'm really struggling with sky go at the moment. It can only stream for about 5 mins before it stops and pauses for a bit. My connection is fine, 10mb with a healthy 10db noise margin. I can watch BBC inlayer flawlessly on my iPad but not sky go. Not sure if they are having some technical issues their end.


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      Re: Sky Go - no sound

      I used to have this with a similar connection speed, it would pause and buffer and I sorted it by changing the picture quality from the default 'auto' to high, not sure if it will work for you.

    8. #7
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      Re: Sky Go - no sound

      That option isn't in sky go on iPad.

     

     

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