Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 2 of 2

    Sky Player Desktop login problem

    This is a discussion on Sky Player Desktop login problem within the Sky Go forums, part of the Other Sky help and support category; I can log into the Sky website to check my emails and watch Live TV without any problem. But when ...

    1. #1
      Bobby Gently's Avatar
      Bobby Gently is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Jun 2011
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sky Player Desktop login problem

      I can log into the Sky website to check my emails and watch Live TV without any problem. But when I try to log into the Sky Player Desktop, with the same username and password, I get the following error message:

      Sorry, we could not recognise your username or password. Please try again or use the options below to retrieve your details.


      Has anyone else come across this problem? I am not having much luck finding a solution on the internet.

      I tried disabling my firewall to see if that was causing a problem, but had the same error message.

      I have also tried reinstalling the Desktop and resetting my password but neither helped.


    2. Advertisement
    3. #2
      Alan b's Avatar
      Alan b is offline Sky User Member
      Exchange:
      Broadband ISP: Unlimited
      Router: Netgear V2 DG934G
      Sky TV: 2 x Sky+ HD
      Join Date
      Sep 2006
      Posts
      4,204
      Thanks
      18
      Thanked 58 Times in 54 Posts
      Perhaps it is an error at Sky's end rather than at yours, give them a call and they should be able to sort it out I would have thought.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION