First I apologize if this has already been sorted on a different thread.

At home my parents have a multi room sky account with all the packages except sport and music. I am a student and away at uni and have been using sky player for over a year. My dad has the primary account and I have a secondary sky player account which still allowed me to watch and download shows.

When I logged into sky player today and tried to download a show the option wasn't available. The only option was to upgrade the account and when I looked at the details it is claiming that I am not subscribed to any packages so cannot have access to any shows. I don't know what the problem is and would appriciate any help

Thanks