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    Sky player desktop on mac - error 16020

    This is a discussion on Sky player desktop on mac - error 16020 within the Sky Go forums, part of the Other Sky help and support category; I installed silverlight, installed the sky player dekstop app, set something to download in the browser but it doesn't appear ...

    1. #1
      thedon_1's Avatar
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      Sky player desktop on mac - error 16020

      I installed silverlight, installed the sky player dekstop app, set something to download in the browser but it doesn't appear in the desktop app.

      I get error code 16020.

      I contacted sky and they said try leaving the browser open in the background while using the app. Didn't make any difference and they have not contacted me back since i told them it didn't help.

      Can anybody here help me please?


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    3. #2
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      Re: Sky player desktop on mac - error 16020

      Sky player desktop doesn't work on a Mac, only PC I'm afraid. Us Mac users are only able to watch the streaming version rather than download and watch at our leisure.

    4. #3
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      Re: Sky player desktop on mac - error 16020

      But they have it advertised as a PC or mac program.

      I just got it working, i needed to have safari open while being logged in to sky player.

      Another problem though, when i stream something on demand through firefox and i chose a later point in the video by using the seek bar, it just gets stuck at buffering 0%.

      It works on safari but it buffers extremely slowly.

      Any ideas on fixing this? I'm guessing this is something to do with silverlight.

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      Re: Sky player desktop on mac - error 16020

      Quote Originally Posted by steelysteph View Post
      Sky player desktop doesn't work on a Mac, only PC I'm afraid. Us Mac users are only able to watch the streaming version rather than download and watch at our leisure.
      Works perfectly well on my 2 year old MacBook. Have you downloaded the latest player, they were having problems with earlier versions?

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      Re: Sky player desktop on mac - error 16020

      Quote Originally Posted by thedon_1 View Post
      It works on safari but it buffers extremely slowly.

      Any ideas on fixing this? I'm guessing this is something to do with silverlight.
      Reinstall the desktop player software.

    7. #6
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      Re: Sky player desktop on mac - error 16020

      Quote Originally Posted by SadBloke View Post
      Works perfectly well on my 2 year old MacBook. Have you downloaded the latest player, they were having problems with earlier versions?
      The player works but the OP was about downloading which, afaik, doesn't work on the Mac

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      Re: Sky player desktop on mac - error 16020

      steelysteph - downloading does work on Mac in the latest application 'Sky Player Desktop'

      thedon_1- afaik the slow buffering is because Safari doesn't support download files from the middle. This means that when you try and seek it still has to download the entire video up to that point before it will play. Don't know about Firefox, maybe the same on Mac but just not updating progress?

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      Re: Sky player desktop on mac - error 16020

      Quote Originally Posted by Sheepish View Post
      steelysteph - downloading does work on Mac in the latest application 'Sky Player Desktop'

      thedon_1- afaik the slow buffering is because Safari doesn't support download files from the middle. This means that when you try and seek it still has to download the entire video up to that point before it will play. Don't know about Firefox, maybe the same on Mac but just not updating progress?
      Possible but i used to use it on my Windows PC in firefox with no problems.

      My guess is it's a problem with silverlight on mac

    10. #9
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      Re: Sky player desktop on mac - error 16020

      Quote Originally Posted by steelysteph View Post
      The player works but the OP was about downloading which, afaik, doesn't work on the Mac
      I know. That's what I replied to. Sky Player Desktop is working fine on my Mac after downloading the latest version.

     

     

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