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    Error 1316 when trying to install Sky Anytime

    This is a discussion on Error 1316 when trying to install Sky Anytime within the Sky Go forums, part of the Other Sky help and support category; Hi I am trying to install the Sky Anytime player on my PC. I download it and then try to ...

    1. #1
      lynnec's Avatar
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      Error 1316 when trying to install Sky Anytime

      Hi
      I am trying to install the Sky Anytime player on my PC. I download it and then try to install it. It gets so far than I get a message:

      Error 1316
      A network error occurred while attempting to read from the file c:\windows\installer\skyAnytime .msi

      then it rolls back and I have to close it.
      Please can anyone help?
      Thanks
      Lynne


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      Re: Error 1316 when trying to install Sky Anytime

      Your best bet is to post or do a search on the Sky forums page:

      Sky Player | The latest blog posts from Sky Player

      You need to be logged in to see more post.

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      Re: Error 1316 when trying to install Sky Anytime

      Quote Originally Posted by Alan b View Post
      Your best bet is to post or do a search on the Sky forums page:

      Sky Player | The latest blog posts from Sky Player

      You need to be logged in to see more post.
      Hi Alan
      I followed your link above and logged in but can't see/access any forums there.
      Thanks
      Lynne

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      Re: Error 1316 when trying to install Sky Anytime

      This message usually means a previous installation of a software is getting in the way of the new installation.

      Download and install this
      |MG| Windows Installer CleanUp Utility 7.2 Download
      Its the latest version I could find which helped in a similar situation (same error but with itunes)

      Run the Windows Installer CleanUp Utility file you just installed -Start > All Programs > Windows Install Clean Up or C:\Program Files\Windows Installer Clean Up double click msicuu.exe
      You will get a window listing various applications,select the Sky installer and remove it,reboot your PC and then run Sky Anytime Installer again.
      Hopefully it should now work

     

     

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