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    Sky Player help

    This is a discussion on Sky Player help within the Sky Go forums, part of the Other Sky help and support category; Hi guys I am a Sky customer and I downloaded the App for the XBOX 360, now on the advert ...

    1. #1
      alexjowen's Avatar
      alexjowen is offline Sky User Member
      Exchange: 0114
      Broadband ISP: BT Total Broadband
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Sep 2009
      Thanked 0 Times in 0 Posts

      Sky Player help

      Hi guys I am a Sky customer and I downloaded the App for the XBOX 360, now on the advert it says you need a 4Mbps internet speed where I only get 3Mbps to 3.5Mbps and this is on BT Total Broadband Option 3 where in the contract with them it states I should get 6Mbps and upto 8Mbps, now I have ran many speed testing utilities on the internet and it gives me what I previously stated, 3Mbps to 3.5Mbps, I have ran a speed test through BT's online test and its says the minimum I can get on my line is 5Mbps. I have shopped around various companies, I havent tried Sky as of yet but I went into an O2 store and they test my line and they said the minimum they can offer me is 6Mbps and the maximum is 12Mbps, so here are the questions:
      1. What can Sky offer me
      2. Is there a charge incurred from BT if I choose to leave to Sky?
      3. Do I need to pay line rental to BT for the Sky Speak and Surf?

      It would be great if you could reply to me, thanks.

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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Thanked 57 Times in 57 Posts

      Re: Sky Player help

      Check your exchange has LLU for Sky here and post the results.

      SkyUser - Sky Broadband Availability and Exchange Checker



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