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    drm upgrade - Help!

    This is a discussion on drm upgrade - Help! within the Sky Go forums, part of the Other Sky help and support category; When I sign into sky player I receive a message saying I need a drm upgrade and click the link. ...

    1. #1
      alit's Avatar
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      drm upgrade - Help!

      When I sign into sky player I receive a message saying I need a drm upgrade and click the link. When I click the upgrade button a message says 'windows media player cannot play the file. If the file is located on the internet, connect to the internet. If the file is located on a removable storage card, insert the storage card'.

      I've enabled and unblocked everything that could be causing the problem, as suggested by Sky and microsoft support and still receive the same message!

      Can anybody help?


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    3. #2
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      Re: drm upgrade - Help!

      There is an upgrade here -
      Download details: Update for DRM-enabled Media Players (KB891122)

      Also have a look at this article which may help -
      An update for Windows Media Digital Rights Management-enabled players is available

      If your installation of Vista is fully updated there may be another problem.

      TomD


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    4. #3
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      Re: drm upgrade - Help!

      Thanks very much but it hasn't resolved the problem

    5. #4
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      Re: drm upgrade - Help!

      Is your version of Microsoft Silverlight fully up to date. Check this and if it is not go to Get Started - Install Silverlight | Microsoft Silverlight where you will get the latest version.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: drm upgrade - Help!

      I have reinstalled Silverlight and Skyplayer and still no luck; it's so annoying. I've not used Skyplayer for a while but when I did I had no problems whatsover. Maybe I've unintentionally knocked somethng off that is stopping the file from connecting - I don't know.

      Anyway, thanks once again and if you can think of anything else please let me know!

    7. #6
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      Re: drm upgrade - Help!

      Well, I've eventually been able to upgrade drm...but now when I sign in then click to play a film I receive a message 'your session has expired. Please click close below and select this programme again to play'.

      Any ideas?

    8. #7
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      Re: drm upgrade - Help!

      ok problem sorted - just needed to reboot!

     

     

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