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    sky player contact email address only

    This is a discussion on sky player contact email address only within the Sky Go forums, part of the Other Sky help and support category; Hi i am trying to use the sky player kana form but it wont let me select a enquiry drop ...

    1. #1
      paulcarrm9mx's Avatar
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      sky player contact email address only

      Hi i am trying to use the sky player kana form but it wont let me select a enquiry drop down list.

      i just SLAMMED the phone down on a very rude lady saying i need the account holder permission. i have the account password but she refused to help me. i have never been questioned like this when i have the account password and verbal permission to do anything to the sky account .

      i need ther contact email address to get my pc reset to use sky player


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    3. #2
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      Re: sky player contact email address only

      Send the email to this address, to get the sky player reset.

      help@skycustomersupport.com

      Hope this helps.

    4. #3
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      Re: sky player contact email address only

      Agents are only allowed to talk to the account holder or to anyone after receiving confirmation from the account holder. Some enforce this, others don't seem to bother.

      If you go to the KANA form and select Technical Support in the first box, then Sky Player help in the second one, you can put your question in the Description box. It works for me.
      https://mysky.sky.com/portal/site/sk...contactus/kana

      TomD


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      Re: sky player contact email address only

      Sorry CommandCarr, but the lady at Sky was following the Data Protection Act. Even if you have the password, you have no right what so ever to discuss the account with Sky if you are not the account owner.

      You may not like it, but Sky were correct to refuse to speak to you.

    6. #5
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      Re: sky player contact email address only

      this is what i get

      https://mysky.sky.com/portal/site/sk...contactus/kana
      Attached Thumbnails Attached Thumbnails sky player contact email address only-capture.jpg  

    7. #6
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      Re: sky player contact email address only

      I followed ISITME's instructions and it works for me.

    8. #7
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      Re: sky player contact email address only

      this is what i get
      It looks like your browser is blocking scripts. Are you using a blocker like NoScript or something similar. If so you will have to set it to allow script from that URL.

      Alternately if you are using IE, check that scripts are allowed to run, also active content. I think you will find these in Tools>Internet Options>Advanced.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
      paulcarrm9mx's Avatar
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      Re: sky player contact email address only

      found solutions thanks please close this thread

    10. #9
      Isitme's Avatar
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      Re: sky player contact email address only

      It would be good to know what it was.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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