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    Sky Player - Attempt to view error

    This is a discussion on Sky Player - Attempt to view error within the Sky Go forums, part of the Other Sky help and support category; Hi I have been unable to view anything in Sky Player since Silverlight became the viewer. Always get the error ...

    1. #1
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      Sky Player - Attempt to view error

      Hi

      I have been unable to view anything in Sky Player since Silverlight became the viewer. Always get the error "Attempt to view this item failed. Please refresh the page to try again [MF1] " Same in Firefox or IE. Have uninstalled and re-installed Sky Player & Silverlight with no difference. Also used KClean.

      The old viewer was fine ! Any ideas ???


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      Re: Sky Player - Attempt to view error

      Not heard of this error.

      Reading the silverlight forums, they seem to suggest its not a silverlight issue.

      Silverlight error code MF1 : The Official Microsoft Silverlight Site

      Maybe time to call Sky

      Sky Player

      08442 411 599 (UK)
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    4. #3
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      Re: Sky Player - Attempt to view error

      I'm having the same problem.

      I sent this to sky at the weekend:

      Since sky player changed to using Silverlight for video I have been unable to use the service. I get constant 'Attempt to view this item failed.Please refresh the page to try again. [MF1]' errors. I have already reinstalled silverlight and have reinstalled internet explorer, but the problem remains. I have also tried to access the service via Firefox and Chrome browsers with the same error every time. Can you please let me know how you propose to resolve this problem? Thanks

      And I got this response:

      We are aware that you contacted us to report an error or problem you've experienced while using the Sky Player.

      At this time our technical team is investigating this issue. Due to the complexity of the problem and the investigation required to identify a solution, we unfortunately are unable to provide a timescale for contacting you with further advice.

      We apologise for any inconvenience, and will contact you as soon as more information is available.

      Kind regards
      Stuart
      Sky Help Centre



      So it looks like we're stuck at the moment.

      Rob

    5. #4
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      Re: Sky Player - Attempt to view error

      Just seen the post from jenk1947 and also tried Silverlight Beta 3 which worked !

    6. #5
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      Re: Sky Player - Attempt to view error

      I too have the same problem I have spent at least 3 hours o thr phone with sky , rebooted , reloaded , everything. \noe sky have just given up and effectively said bad luck! Has anyone any idea how to fic this problem, which Sky told me was very rare, not true as we all know!

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      Re: Sky Player - Attempt to view error

      Have you tried this?

      "Just seen the post from jenk1947 and also tried Silverlight Beta 3 which worked"

      It does seem rare, only two people here you and another seem to have it.

    8. #7
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      Re: Sky Player - Attempt to view error

      I have tried with silverlight 3 and still having problems. Did anyone able to resolve this issue?
      Its only happening for Skyplayer streaming channels. I am able to watch ITV player without any problem.

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      Re: Sky Player - Attempt to view error

      Sorry. don't use Silverlight but is Silverlight 3 the same as Silverlight 3 beta?

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      Re: Sky Player - Attempt to view error

      Yeah Silverlight 3 is Silverlight 3 Beta

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      Re: Sky Player - Attempt to view error

      Hi - I have this error too and it seems that my issue is that skyplayer (the on-line streaming version) can't play live content through an authenticated proxy. Sky support suggest there is no work around for this at this time.

     

     
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