Don't understand this.

I can't even downoad "free" stuff as I get a message saying I need to log on to mysky and ensure that I have the Variety Mix.

I already have it!!

Sky package is: basic digital with Variety and Kids mix

Why can't I use Sky Player??

Phoned SKy yesterday. The advisor had no idea what the problem could be.

Have tried de-registering and uninstalling.