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    error code 16 - Log In Issue(am logged into another pc :S)

    This is a discussion on error code 16 - Log In Issue(am logged into another pc :S) within the Sky Go forums, part of the Other Sky help and support category; Hello to anyone who can help me on this problem. Basically I have downloaded sky anytime and i have a ...

    1. #1
      Anuraag07's Avatar
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      error code 16 - Log In Issue(am logged into another pc :S)

      Hello to anyone who can help me on this problem.
      Basically I have downloaded sky anytime and i have a login problem. It tells me that i am already logged into sky anytime on another computer when i have clearly not signed in onto any other computer. Do you no what the problem could be and if this could be solved

      PC SPECS

      Windows XP Pro
      256 MB RAM
      2.6 GHZ Intel Celeron CPU
      80GB Hard Drive
      And so on..............


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    3. #2
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      Re: error code 16 - Log In Issue(am logged into another pc :S)

      I had the same problem cos i had to format my pc. I rang them and they sorted it straight away

    4. #3
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      Re: error code 16 - Log In Issue(am logged into another pc :S)

      ok thanks for the help

      i will ring sky up and get the issue fixed

    5. #4
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      Re: error code 16 - Log In Issue(am logged into another pc :S)

      .Same problem with me ( Skyplayer tell me I am logged on with another computor, BUT I AM NOT !!. Four calls to sky have not solved the problem, my set up is:- A new Dell Studio 1735 Note Book, running vista with Norton protection, IP. TalkTalk. Sky player now uninstalled. Should I switch off Norton, reinstall SkyPlayer and switch Norton back on or what?. I have tried selective Norton disablement without success.

    6. #5
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      Re: error code 16 - Log In Issue(am logged into another pc :S)

      It could be a problem with IP addresses not being refreshed. Try rebooting/powercycling the router to get another address then see if you can connect
      I doubt very much if it is a Norton or other security issue or you would not get to the site at all.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: error code 16 - Log In Issue(am logged into another pc :S)

      Many thanks ISITME, I cannot log on to Skyplayer site. Tried to post blog on official Sky player site but "Another cumputor logged on" came up, DxxM IT, I will keep plugging away BR Tommouse.

    8. #7
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      Re: error code 16 - Log In Issue(am logged into another pc :S)

      It may not help for this problem, but try using OpenDNS servers. Many have found that they work better than the Sky servers. The addresses are -
      208.67.222.222
      208.67.220.220

      Full instructions on how to apply them can be found here -
      https://www.opendns.com/homenetwork/start/computer/

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      https://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: error code 16 - Log In Issue(am logged into another pc :S)

      Dear Isitme, Many thanks, I have made some progress the stop page now reads "skyplayer open in another WINDOW" instead of another computor. I am now trying your OpenDNS servers route. BR Tommouse

    10. #9
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      Re: error code 16 - Log In Issue(am logged into another pc :S)

      That means that the Sky Player client (the bit you install) is running on the PC. Check your system tray for a Sky icon and click/double click to open it.

    11. #10
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      Re: error code 16 - Log In Issue(am logged into another pc :S)

      It won't let you sky player on another computer because you have already installed it on one and it is therefore register to that first computer you installed it on. You will need to ring up sky on 08442411599 and select option one and then quote to the person code 16. They will then reset your sky player profile so you can log on to the other computer you will not be able to log back on to the old one however. The computer you log on to is the computer that sky will register you with. This means you can only log onto sky player on that computer.

     

     

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