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    Script Error when logging in

    This is a discussion on Script Error when logging in within the Sky Go forums, part of the Other Sky help and support category; I get the following error when i try to login to Sky Anytime: Error: A security upgrade is required to ...

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      lizzieg's Avatar
      lizzieg is offline Sky User Member
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      Script Error when logging in

      I get the following error when i try to login to Sky Anytime:
      Error: A security upgrade is required to perform the operation on this media file
      Code: 0

      Can anyone please advise? Thanx


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    3. #2
      plumbis's Avatar
      plumbis is offline Sky User Member
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      Re: Script Error when logging in

      I have spent days researching a fix for this error on all the various official and uinofficial help sites and forums. I am on XP with Windows Media Player 11.

      I had already made sure I had every XP WMP upgrade available but still no joy. It is WMP DRM that is the problem.

      The update required is here :
      Security component upgrade


      However, things are never that simple, the microsoft upgrade page also has a bug ! The download button is dimmed out and unusable in certain scenarios (possibly the same as the original problem ?!!)


      Here is the solution to that part of the problem :


      In Windows explorer, navigate to \documents and setting\all users\DRM

      It may not appear because it is a hidden operating system file so be sure you can view system and hidden files: Windows explorer - tools - folder options - "view" tab - uncheck the box "Hide protected operating system files (recommended)"

      Rename the dirrectory to DRM_BAK and then reload the Microsoft DRM upgrade page... now that MS checks it sees you do not have DRM and individualizes you again, and creates a new DRM store....


      I have now just enjoyed the whole of the crucial Lost season 4 episode 9 and am feeling very smug ;o)


      If this still doesn't work see also

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