New version of Sky Anytime on Mobile launches 18/10

[speedyrite]

I got a text message today from 86677:

"Free msg from Sky. New version of Sky Anytime on Mobile launches 18/10 & updates automatically next time you access the service & may take a few mins to install"

That's all...

[Keiran2K8]

Hope it supports the N95 fully, Even though its listed as supported, I couldnt get it to work.

[dazzler]

Hope it supports the N95 fully, Even though its listed as supported, I couldnt get it to work.

Works fine on my N95 already mate

[Keiran2K8]

Dazzler, May I asked how you managed to do that? What version of N95 do you have?

I couldnt get it to work on a generic O2 handset (maybe because it was one of the first batch and the new ones have had updates so software like this works)

[Martin4Jay]

I use Skybymobile new version but the problem is when I logon I'm getting a messege
'your credentials are correct but you don't seem to have permission to use the mobile application' phone sky I'm using the Nokia N95 which we got yesterday it was working ok two weeks ago but has since stopped working.
Cheers

Martin

[speedyrite]

Snipped from the Sky Anytime on Mobile FAQs:

"If you have a new mobile phone, you will need to reinstall the Sky Anytime on Mobile application on your phone. To do this log in to your Sky.com My Sky account and select 'My Sky Profile'. Then click on 'Edit My Sky Profile', go to 'Current Sky Services' and click the link to reinstall the mobile application. This will re-send the service message containing the link to install the application. You will then need to install the application on your new phone.

If you have a new mobile number, you will need to update your Sky.com My Sky account. To do this log in to your Sky.com My Sky account and select 'My Sky Profile'. Next, select 'Edit My Sky Profile', then go to 'View My Personal Details' and change your mobile number. This will re-send the service message containing the link to install the application. If you already have the application on your mobile phone, you do not need to install it again."

Is the above of any help?

I use Skybymobile new version but the problem is when I logon I'm getting a messege
'your credentials are correct but you don't seem to have permission to use the mobile application' phone sky I'm using the Nokia N95 which we got yesterday it was working ok two weeks ago but has since stopped working.
Cheers

Martin

[Martin4Jay]

Hi speedyrite
My number will be transferred on Friday on my new N95 with Tmobile I have the skybymobile in stalled already so I will come back if there there is problem.
Many thanks

P.S. I been using the Nokia 6230i with my number with skybymobile it worked a couple of weeks ago but suddenly stopped my partner has a Nokia 6680 did the same but I wonder if it's to do with changing contracts with a different company I was with Vodafone.
Cheers

[Martin4Jay]

Snipped from the Sky Anytime on Mobile FAQs:

"If you have a new mobile phone, you will need to reinstall the Sky Anytime on Mobile application on your phone. To do this log in to your Sky.com My Sky account and select 'My Sky Profile'. Then click on 'Edit My Sky Profile', go to 'Current Sky Services' and click the link to reinstall the mobile application. This will re-send the service message containing the link to install the application. You will then need to install the application on your new phone.

If you have a new mobile number, you will need to update your Sky.com My Sky account. To do this log in to your Sky.com My Sky account and select 'My Sky Profile'. Next, select 'Edit My Sky Profile', then go to 'View My Personal Details' and change your mobile number. This will re-send the service message containing the link to install the application. If you already have the application on your mobile phone, you do not need to install it again.
Is the above of any help?

speedyrite I did what you said for the N95 still have the problem
looks like a phone call to Sky tomorrow.
Cheers

[speedyrite]

Sorry to hear it still doesn't work. I'm not an expert on this, but here's a few suggestions (other than call Sky!):

Check that the login name and password you are using on your phone matches your registered login name and password for your sky.com account (watch out for using upper case letters where it should be lower case & vice versa).

Check your sky.com account to make sure you are still enabled to use the service (in the My Sky area)?
If so, maybe try the Re-install option from sky.com (I think they send a txt with a link to the download url)?

If that doesn't work, try Remove Service, reboot phone, Add Service and then install again (all from sky.com)?

Good luck!

[Martin4Jay]

Sorry to hear it still doesn't work. I'm not an expert on this, but here's a few suggestions (other than call Sky!):

Check that the login name and password you are using on your phone matches your registered login name and password for your sky.com account (watch out for using upper case letters where it should be lower case & vice versa).

Check your sky.com account to make sure you are still enabled to use the service (in the My Sky area)?
If so, maybe try the Re-install option from sky.com (I think they send a txt with a link to the download url)?

If that doesn't work, try Remove Service, reboot phone, Add Service and then install again (all from sky.com)?

Good luck!

Many thanks for your help speedyrite went to the sky.com login to my account but there is not anything there to remove & to download the skybymoble back to my phone so we have reported our problem to sky apparently there is a problem with sky anytime which they are looking into not shore this could be linked though.
Many thanks again mate.
Cheers
Martin