Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 2 of 2

    unknown error message please help

    This is a discussion on unknown error message please help within the Sky Go forums, part of the Other Sky help and support category; Hi i have been trying to set up a pay to view account on sky anytime but when i click ...

    1. #1
      randr's Avatar
      randr is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Apr 2007
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      unknown error message please help

      Hi i have been trying to set up a pay to view account on sky anytime but when i click on one of the pay to view buttons or try to set up an account i get the error message unknown error please exit sky anytime and try agian call costomer services error code 1,

      i have tried uninstalling and reinstalling
      restarting my comp
      disk clean up
      checked my firewall settings

      any help would be great thanks


    2. Advertisement
    3. #2
      Muddy Boots's Avatar
      Muddy Boots is offline Sky User Member
      Exchange: Shenley Brook End
      Broadband ISP: Mid
      Router:
      Sky TV:
      Join Date
      Nov 2006
      Location
      Milton Keynes
      Posts
      54
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: unknown error message please help

      I had this error when I wasn't getting a stable broadband connection.

      Having spoken to Sky Anytime support, I was told that it could be because of virus checkers, firewalls, anything that prevents the software communicating with the web.

      In the end it turned out to be something to do with my broadband service - they capped my line, changed the router mac code on the database at the exchange, made me plug the router into the test socket and nothing seemed to work, until miraculously later in the evening it all came back.

      I suggest you temporarily turn them all off to allow all communications, and test again. Then turn on one by one.

      The telephone support isn't at all bad, and they are open 8-11, so it's worth a telephone call

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2020. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION