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    My username is already taken

    This is a discussion on My username is already taken within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; By me! Before signing up with Sky Broadband I registered with Sky using my preferred username/email address. When I found ...

    1. #1
      Elvis's Avatar
      Elvis is offline Sky User Member
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      My username is already taken

      By me!

      Before signing up with Sky Broadband I registered with Sky using my preferred username/email address. When I found you could not sign up on-line, I telephoned. They said my email address was taken and they had to put a full stop in the new one. But I could add my preferred email address later.

      Now, of course, I can't because it's still taken. The helpline said they could not delete my username to free it up. I've emailed a request for it to be deleted, but no response so far.

      The upshot is I have two profiles on Sky, I only want one. Any suggestions, please?


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    3. #2
      Alan b's Avatar
      Alan b is offline Sky User Member
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      Re: My username is already taken

      If Sky can't do anything then all I would say is just ignore the one that you are no intending to use.

    4. #3
      Elvis's Avatar
      Elvis is offline Sky User Member
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      Re: My username is already taken

      Thanks. One is 'dead', no profile. The other is my Broadband profile, this is the one I have to use. The 'dead' one is tying up my preferred email address.

    5. #4
      Elvis's Avatar
      Elvis is offline Sky User Member
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      Re: My username is already taken

      Sorry, thought I had posted the solution:

      Log into Sky, View My Profile, View My Additional Users. You should be able to delete the relevant one and then set up an additional email account. You will still have the original, which Sky will need to contact you.

    6. #5
      NewsreadeR's Avatar
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      Re: My username is already taken

      Cool

      Go on sing us a song
      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

    7. #6
      fuzzypeg's Avatar
      fuzzypeg is offline Sky User Member
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      Re: My username is already taken

      Don't step on his blue suede shoes!

     

     

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