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    Sky Email setup and settings

    This is a discussion on Sky Email setup and settings within the Sky Email and Portal Log-in forums, part of the Sky Broadband help and support category; If you call Sky tier 1 they will always tell you tools.sky.com as that is the official server set for ...

    1. #181
      PaulSky's Avatar
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      Re: Sky Email setup and settings

      If you call Sky tier 1 they will always tell you tools.sky.com as that is the official server set for the sky mail system.


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    3. #182
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      Re: Sky Email setup and settings

      Quote Originally Posted by shrimper1 View Post
      Are we sticking with these changes to pop/smtp googlemail, or are SKY going to advise changing back to pop/smtp tools.sky ?
      I'm sue I posted a message to my SKY about this a few days ago. Still good job I did not hold my breath, waiting for their response
      I changed back to "tools" as soon as I was able and have had no problems since. It is up to you really, I don't suppose Sky have a view.

      Have you tried going back to the old settings?

    4. #183
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      Re: Sky Email setup and settings

      I have tried all the settings as advised, yet cannot get windows mail to work!
      Subject 'testing', Account: 'pop.tools.sky.com', Server: 'smtp.tools.sky.com', Protocol: SMTP, Server Response: '+OK Gpop ready for requests from 90.199.243.220 5pf10459542eyh.51', Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC60
      Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3, Server Response: '220 mx.google.com ESMTP 28sm7790598eye.4', Port: 465, Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC90
      this is what I get all the time, anyone help please?

    5. #184
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      Re: Sky Email setup and settings

      Thank you for the very clear instructions and even although I was using Outlook 2007 I was successful in setting up my Outlook to access my Sky emails. Fantastic!

    6. #185
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      Re: Sky Email setup and settings

      Hello everyone

      I too, had the same problems but have just had it resolved.

      I am using Windows Vista and Windows Live Mail and have my own domain name which I own. My problem was I could still receive but could not send. (kept getting login message requesting username and password for smtp.tools.sky.com outgoing mail server).

      I have changed all the settings as described (will list them below) BUT after 50 minutes on the telephone - the technician did the following:-

      1) Syncronised my USERNAME (i.e; without the @sky.com) with the google mail server (has to be done first)

      THEN

      2) Advised me to go to www.sky.com/unlock and unlock my USERNAME (again no @sky.com) and this was then successful.

      She did TRY to get me to unlock my username BEFORE she syncronised BUT it DID NOT WORK.

      My settings are as follows:-

      Incoming mail (NO CHANGES)

      Outgoing mail

      smtp.tools.sky.com
      tick my server requires authentication
      enter your @sky.com email address and password

      port 465
      server requires a secure connection (ssl)

      I have also logged into my sky mail inbox, gone into settings and added my email address under Accounts (also set it as default). This does still say sent by XYZ@sky.com on behalf of MYDOMAIN.co.uk BUT I am able to send emails and this is all I needed!

      If you have done everything as I have above and it still isn't working the technician suggested you ring up and explain this and just ask them to do the sync and then you can carry out the unlock. This will save everyone a good 45 minutes on the telephone - if you explain this, you might be greeted with a more positive response! The technician might even thank you.... (well, we'll see...).

      I hope that helps everyone!

      Kezzie x

    7. #186
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      Re: Sky Email setup and settings

      Quote Originally Posted by NewsreadeR View Post
      Excellent. thank you Ratti3

      i have uploaded a page to reflect these settings
      Thanks for the tutorial, but when I try to send and receive using OE I get the error:

      The server responded with an error. Account: 'pop.sky.com', Server: 'pop.sky.com', Protocol: POP3, Server Response: '-ERR AVG POP3 Proxy Server: Cannot connect to the mail server!', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

    8. #187
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      Re: Sky Email setup and settings

      This thead is nearly 5 years old!
      See Sky Broadband - Configure POP3 or IMAP with another email program for the latest settings.

      Edit: Having checked through this post and the tutorials I can't see how you got the old name for the POP server, perhaps if you could p.m. NewsreadeR with the details he could correct it for the future.
      Last edited by moleman; 20-05-11 at 04:24 PM. Reason: Asking for details on incorrect information.

    9. #188
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      Re: Sky Email setup and settings

      Quote Originally Posted by akira12 View Post
      Thanks for the tutorial, but when I try to send and receive using OE I get the error:
      It should be pop.tools.sky.com
      And the port is 995.

     

     
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